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Installation and User Guide - Algo Communication Products

Installation and User Guide - Algo Communication Products

Configuring Client Call

Configuring Client Call Recorder (Options Description) Encoding and Storage Requirements Client Call Recorder’s call record files use 3 MB, 5 MB, or 60MB of hard drive space per hour of conversation (depending on encoding format selected). The following table summarizes how long you can record calls for based on different hard disk capacities and encoding settings: Table 1: Recording Capacity* Hard Drive Capacity (in GB) WMA - Best Audio Compression WMA Best Audio Quality WAV - Uncompressed 3 MB/Hour 5 MB/Hour 60 MB/Hour 1 4 months 2.5 months 6 days 5 1.5 years 1 year 1 month 10 3 years 2 years 2 months 50 15 years 10 years 10 months 100 30 years 20 years 1.5 years *Based on 20 hours of recording per week Client Call Recorder Installation and User Guide 21

Configuring Client Call Recorder (Options Description) Call List Display Settings Display Settings control how many recent calls will be displayed in the Call List View’s Recent Calls list. The display of calls can be limited by: • Number of calls • Period of time For example, if the option for “10 days” is selected, the Call List View will only display call records from the last 10 days. Note that the Call List View only lists recent calls and the complete list of calls in the Client Call Recorder database can still be accessed using the Call Finder. To get a complete listing of all calls, use the Call Finder and enter a “blank” search with no parameters. www.algosolutions.com 22

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