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Installation and User Guide - Algo Communication Products

Installation and User Guide - Algo Communication Products

Configuring Client Call

Configuring Client Call Recorder (Options Description) Hot Keys Hot Keys are convenient keys you can press to trigger the saving of a call record, to toggle recording on or off, or to set call record protection. There are two types of Hot Keys: 1. Save Hot Key 2. Toggle Record Hot Key Save Hot Key In Manual Save mode, pressing a Save Hot Key will save the entire conversation as a call record into the Client Call Recorder database. In Automatic Save mode, where calls are already recorded and saved, pressing a Save Hot Key will instead set the Protect flag for the record. There are four different ways to trigger the Save Hot Key: 1. Phone Save Hot Key 2. Keyboard Save Hot Key 3. Through the Client Call Recorder Interface (by clicking the Save Call button that displays when on a call in the Call List View) Toggle Record Key The Toggle Record Key toggles call recording on or off, recording each portion as a separate call record. This action overrides Automatic or Manual Save modes. There are two different ways to trigger the Toggle Record Key: 1. Phone Enable Record Hot Key 2. Through the Client Call Recorder Interface (by pressing the Toggle Record button that displays when on a call in the Call List View) Client Call Recorder Installation and User Guide 23

Configuring Client Call Recorder (Options Description) Phone Hot Keys Phone Hot Keys allow you to conveniently save or protect a call record without having to be near your PC, or requiring the Client Call Recorder Interface to be open. If you are using either a 4102 and 5006 AuxBox, the telephone keys to be set as Phone Hot Keys should first be configured as blank keys 1 in the telephone system programming. This is necessary to ensure that the keys do not execute any commands on the telephone when used with the software. If you are using a 4105 Analog AuxBox, note that Phone Hot Keys generate touch tone signals (DTMF tones) that will be heard by all parties to the call. If this is not desired, please use a different type of Hot Key (Keyboard or Client Call Recorder Interface) Phone Save Hot Key Setup Using the Phone Save Hot Key Phone Enable Record Hot Key Setup Using the Phone Enable Record Hot Key 1. Check the Enable Save Key box 2. Click Select 3. Press a blank program key on your telephone, or, if using a 4105 Analog AuxBox, any key on your analog telephone 4. Client Call Recorder will confirm your selection by displaying a Definition line of text below the Select button Using the Phone Save Hot Key while on a call varies slightly depending on which AuxBox model you are using: • For 4102 or 5006 AuxBoxes: Simply press the Phone Save Hot Key you programmed above • For 4105 Analog AuxBox: With analog telephones, you must first press the Star key (*) followed by the Phone Hot Save Key you selected previously To disable the Phone Save Hot Key, uncheck the Enable Save Key box. 1. Check the Enable Record Key box 2. Click Select 3. Press a blank program key on your telephone, or, if using a 4105 Analog AuxBox, any key on your analog telephone (other than the one you used for the Phone Save Hot Key) 4. Client Call Recorder will confirm your selection by displaying a Definition line of text below the Select button Using the Phone Enable Record Hot Key to toggle recording (while on a call) varies slightly depending on which AuxBox model you are using: • For 4102 or 5006 AuxBoxes: Simply press the programmed Phone Enable Record Hot Key 1. To clear a key on a Norstar telephone, press Feature, *, 1. Then press the key you want to clear, followed by Hold. To clear or blank keys on other telephones, please refer to your telephone system documentation. www.algosolutions.com 24

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