WP6-Brochure-E4 brochure - ELA European Lift Association.

Identification of stakeholders and actors
Besides manufacturing and maintenance companies, as well as users of lifts and escalators,
several additional stakeholders and actors may be involved in the process of choosing a new
installation or in the decision‐making processes related to retrofitting an existing one (see
Figure 7‐1 for an overview of stakeholders). To a lesser or higher degree, all of these
stakeholders influence the energy efficiency of the equipment and therefore need to be taken
into account.
Manufacturing companies often act as full service companies, offering everything from
support in planning and choosing a new installation up to repair and maintenance and finally
retrofitting. Thus their influence on the energy efficiency of an installation is probably
extensive, as they are involved in all stages. Increasingly, manufacturers rely on the support of
contracted companies for the installation of new equipment – thus adding an additional actor.
On the buyer side, in the case of a new building, first of all, the decision has to be taken,
whether to include a lift or escalator or not. Increasingly, national or regional legislation and
regulation recommend including equipment to ensure accessibility to buildings for all groups
of individuals. 3 In the next step, the number, size and location of installations has to be
determined. Within this step, besides the construction company and the architect,
construction engineers as well as lift consultants may be involved in dimensioning and
situating lifts and escalators.
After completing the building, operators and administrators for the building and the technical
installations come into play as well as service and maintenance personnel, either from the lift
and escalator industry or as separate companies. Depending on the type of building and its
use, the final owner 4 may also be the user of an installation, e.g., in the residential sector, if a
building is commonly owned by its occupants. However, in other cases, the owner may hardly
or never use the installation, e.g. in case of a shopping mall which is owned by an investment
company. In any case, all of these stakeholders are crucial when it comes to monitor the
energy consumption of an existing installation as well as to initiating a retrofit. However, their
networking and interaction as well as their influence may vary significantly.
Banks are often part of the process as well, as financers of the whole process. Although it is
very unlikely that they will directly influence the choice of model for a lift or escalator, they
may exert influence by limiting the amount of capital that is available for investment.
A probably more significant role is played by notified bodies as well as market surveillance.
Notified bodies like the German and Austrian TÜV, the Dutch Liftinstituut or the British SAFed
are involved, as they are certified to check the safety of installed equipment and may thereby
3 For example. the German norm DIN 18024‐2.
4 The term 'final owner' refers to the fact that buildings may be owned by a construction company, general
contractor or investment company during their development and construction phase, but however be sold to
another organization or individual after completion.
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