VNC User Guide - RealVNC

Chapter 5: Exchanging Information
number of pages per sheet, and advanced options such as changing the resolution or paper size. For more
information, consult the application’s documentation.
Troubleshooting printing
Printing host computer files to a local printer should work out-of-the-box. If it does not, check the following:
1. Are you connected to VNC Server (Enterprise) or VNC Server (Personal) You cannot print VNC Server
(Free) files. For more information, see Connecting to VNC on page 13.
2. If you are using a previous version of VNC Viewer or VNC Server, is it at least version 4.5 Printing is not
supported by earlier versions.
3. Are both client and host computers running supported operating systems Printing is not supported to or
from certain platforms, including HP-UX, AIX, and Windows NT 4; in addition, prior configuration is
required in order to print to or from Solaris 9 and 10, SUSE Linux, and systems with SE Linux enabled.
For the latest information, visit www.realvnc.com/products/vnc/documentation/latest/misc/printing/.
4. If the host computer is running Linux or Mac OS X, is CUPS version 1.3 or later installed For more
information, consult the host computer’s operating system documentation.
5. Is the local printer connected to the client computer Is it switched on Is it ready to print Does it have
paper Is it set as the client computer’s default printer
6. Has VNC Viewer been configured to disable printing To see how to enable it again, read Disabling and
enabling printing on page 60. You will have to close the current connection and then reconnect.
7. Has VNC Viewer been configured to prevent the local printer becoming the host computer’s default,
which means it is not automatically selected The request may have been sent to the wrong printer. To
see how to make the local printer the host computer’s default so it is always selected, read Disabling and
enabling printing on page 60. You will have to close the current connection and then reconnect.
Note that if another VNC Viewer user connected to the same host computer before you, then their local
printer becomes the host computer’s default. You cannot change this. You must always explicitly select
your local printer when you print.
If you have to explicitly select your local printer, note it will have a name of the form via
VNC from , for example HP Color LaserJet CP2020 via VNC from
Neptune.
8. Has VNC Server been configured to prevent printing If this is the case and you do not have access to
the host computer, you will need to consult your system administrator or a host computer user. If you do
have access to the host computer, and sufficient privileges to configure VNC Server, you may be able to
allow it again. For more information, see Preventing printing on page 94.
9. Has VNC Server been configured to prevent you printing If this is the case and you do not have access
to the host computer, you will need to consult your system administrator or a host computer user. If you
do have access to the host computer, and sufficient privileges to configure VNC Server, you may be able
to allow it again. Alternatively, you may be able to connect as a different host computer user and use this
feature. For more information, see Restricting features for particular connected users on page 114.
10. Has the host computer been configured to prevent printing system-wide If this is the case and you do
not have access to it, you will need to consult your system administrator or a host computer user. If you
do have access to the host computer, and sufficient privileges to configure both it and VNC Server, you
may be able to allow it again. For more information, see Preventing printing on page 94.
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