VNC User Guide - RealVNC

Chapter 5: Exchanging Information
4. Click Open (OK under UNIX/Linux). The VNC Viewer - File Transfer dialog opens on the client
computer:
The most recent file transfer operation is highlighted. You can check its status, or pause or stop the
transfer if it takes more than a few seconds.
By default, files are downloaded to the client computer’s desktop (Downloads folder under Mac OS X).
To change this for future file transfer operations, select an option from the Fetch files to dropdown at the
bottom of the VNC Viewer - File Transfer dialog. Note you must have write permissions for the folder
you choose. Alternatively, you can ask to be prompted each time.
Disabling and enabling file transfer
You can disable file transfer while the current connection is in progress.
To do this, open the VNC Viewer - Options dialog and, on the Inputs tab, turn off Enable file transfer.
More on this dialog. The File Transfer VNC Viewer toolbar button is disabled.
You can enable file transfer again at any time.
Troubleshooting file transfer
If file transfer does not work, check the following:
1. Are you connected to VNC Server (Enterprise) or VNC Server (Personal) You cannot transfer files to or
from VNC Server (Free). For more information, see Connecting to VNC on page 13.
2. If you are using a previous version of VNC Viewer or VNC Server, is it at least version 4.4 File transfer
is not supported by earlier versions.
3. Has VNC Viewer been configured to disable file transfer To see how to enable it again, read Disabling
and enabling file transfer on page 65.
4. Has VNC Server been configured to prevent file transfer If this is the case and you do not have access
to the host computer, you will need to consult your system administrator or a host computer user. If you
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