VNC User Guide - RealVNC

Chapter 5: Exchanging Information
Troubleshooting copy and paste text
If copy and paste text does not work, check the following:
1. Has VNC Viewer been configured to disable copy and paste text To see how to enable it again, read
Disabling and enabling copy and paste text on page 66.
2. Has VNC Server been configured to prevent copy and paste text If this is the case and you do not have
access to the host computer, you will need to consult your system administrator or a host computer user.
If you do have access to the host computer, and sufficient privileges to configure VNC Server, you may
be able to allow it again. For more information, see Preventing copy and paste text on page 94.
3. Has VNC Server been configured to prevent you copying and pasting text If this is the case and you do
not have access to the host computer, you will need to consult your system administrator or a host
computer user. If you do have access to the host computer, and sufficient privileges to configure VNC
Server, you may be able to allow it again. Alternatively, you may be able to connect as a different host
computer user and use this feature. For more information, see Restricting features for particular
connected users on page 114.
4. Does the amount of text being copied and pasted exceeed 256kB If so, the entire paste operation fails,
and the last text copied to the Clipboard is pasted instead.
Communicating securely using chat
If you are connected to VNC Server (Enterprise) or VNC Server (Personal), you can chat with other VNC
Viewer users connected to a host computer at the same time as you, and also with a host computer user if
one is present.
Note: If you cannot use chat for any reason, see Troubleshooting chat on page 69.
To participate in a conversation, or start a new one, click the Start Chat Session
button. A message box appears at the bottom of the VNC Viewer window:
VNC Viewer toolbar
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