Annual Report 2011 - T-Hrvatski Telekom

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40 Business Review <strong>2011</strong> Cost Management and Efficiency Program T-HT continuously maximizes the quality and efficiency of its operations by transforming and benchmarking its cost structure, while at the same time reviewing capital expenditure needs to support future growth opportunities. Together, these initiatives are intended to optimize Group operating costs and protect margins in an increasingly competitive environment. Talent Management and Strategic Workforce Management In a rapidly changing industry and with the strategic focus on new services and networks, T-HT continues to invest in new skills, talent management, education and training of staff. In this way, we are able to attract and retain first-rate people to help us build our business. Regional Expansion The Group continues to monitor and evaluate expansion opportunities.
Organization of the Group 41 T-HT Group’s operations comprise the Business and Residential units and centralized technical functions (CTO/CIO), support and steering functions (CEO, CFO and CHRO), along with a number of subsidiaries including Combis d.o.o., Iskon d.o.o. and KDS d.o.o. Residential unit Business Review <strong>2011</strong> Residential unit is headed by the Chief Operating Officer Residential (COO Residential) and in particular includes Marketing, Sales and Customer Service for residential customers. Business unit Business unit is headed by the Chief Operating Officer Business (COO Business) and in particular includes Marketing, Sales and Customer Service for business customers, ICT Business Solutions and Wholesale. Organizational structure of the Group comprises: • Management Board • Customer Facing Units /Support and Steering Functions/ Technical Functions • Sectors • Departments • Work Units
Page 1 and 2: Annual Report 2011
Page 3 and 4: 3 Operating Statistics Key operatio
Page 5: Content 5 2 3 7 8 10 12 16 21 22 28
Page 8 and 9: 8 Letter To Shareholders Introducti
Page 10 and 11: 10 Corporate Profile Introduction A
Page 12 and 13: 12 Investor Information Economic en
Page 14 and 15: 14 Dividend proposal for the 2011 f
Page 16 and 17: 16 Management Board Introduction Br
Page 18 and 19: 18 Introduction Branka Skaramuča M
Page 20 and 21: 20 Introduction As a result of the
Page 22 and 23: 22 Supervisory's Board Report Intro
Page 24 and 25: 24 Introduction • Cash management
Page 26 and 27: 26 Summary of the work performed Re
Page 28 and 29: 28 Corporate Governance Code Compli
Page 30 and 31: 30 Introduction Currently the Manag
Page 33 and 34: II. Business review 2011 Croatian T
Page 35 and 36: 35 first 10 months of 2011 against
Page 37 and 38: Regulatory Environment 37 Croatian
Page 39: Group's Strategy 39 T-HT Group Miss
Page 43 and 44: 43 Blended ARPU decreased by 11.0%
Page 45 and 46: 45 additional products: naked bitst
Page 47 and 48: 47 Transport Layer DWDM (Dense Wave
Page 49 and 50: 49 Data and IT Security The protect
Page 51 and 52: 51 Corporate Responsibility III. Co
Page 53 and 54: 53 Code of Conduct T-HT’s Code of
Page 55 and 56: 55 Culture Museum of Contemporary A
Page 57 and 58: 57 Full time employees by education
Page 59 and 60: 59 with direct investments into ext
Page 61: 61 In 2011, Iskon was the official
Page 64 and 65: 64 Group Financial Performance Fina
Page 66 and 67: 66 Financial Review 2011 Terminal e
Page 69 and 70: Consolidated financial statements 3
Page 71 and 72: Independent auditor’s report 71 T
Page 73 and 74: Consolidated statement of financial
Page 75 and 76: Consolidated statement of cash flow
Page 77 and 78: Notes to the consolidated financial
Page 79 and 80: 79 IAS 39 Financial instruments: Re
Page 81 and 82: 81 two types of joint arrangement:
Page 83 and 84: 83 substance of the tax), the Group
Page 85 and 86: 85 Impairment losses relating to go
Page 87 and 88: 87 k) Leases Leases in which a sign
Page 89 and 90: 89 provided that there are no unful
Page 91 and 92:
91 · Statement of comprehensive in
Page 93 and 94:
93 Revenue — by geographical area
Page 95 and 96:
95 7 Other expenses Maintenance ser
Page 97 and 98:
97 The deferred tax asset of the Gr
Page 99 and 100:
99 The intangible assets of the Gro
Page 101 and 102:
101 Included within assets under co
Page 103 and 104:
103 The movement in investments in
Page 105 and 106:
105 14 Available-for-sale financial
Page 107 and 108:
107 At 1 January Charge for the yea
Page 109 and 110:
109 At 1 January Service costs reco
Page 111 and 112:
111 23 Legal reserves Legal reserve
Page 113 and 114:
113 27 Contingencies At the time of
Page 115 and 116:
115 The main transactions with rela
Page 117 and 118:
117 29 Financial risk management ob
Page 119 and 120:
119 Year ended 31 December 2011 Cro
Page 121 and 122:
121 electronic communications netwo
Page 123 and 124:
123 the achievement of two share va
Page 125 and 126:
125
Page 127 and 128:
127 FINANCING 75 Pojmovnik FRAME RE
Page 129:
129 SUPERVISORY BOARD 7, 9, 14, 18,
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Annual Report 2011 - T-Hrvatski Telekom

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