Annual Report 2011 - T-Hrvatski Telekom

56
Corporate Responsibility
Management career development
In 2011, the management development initiative
was based around mutual sharing of knowledge and
experience. Programs were created with the aim of
increasing manager competencies by learning from
colleagues. Managers participated in the “Closer to the
Customer” program, which included training at points
of sale, call centers or field visits with technicians.
They were also provided with opportunities to improve
management skills through experience sharing
sessions, facilitated by a professional coach.
Project management career development
With the need for high quality project management
paramount, T-HT introduced a career structure for
project managers, giving access to wider range of
career development opportunities. Employees who
opted for this career path have been given clearly
defined progress and development criteria, as well as
opportunities for acquiring highly regarded project
management qualifications.
Knowledge on Thursdays
The Group continued its “Knowledge on Thursdays”
lectures throughout 2011. Experts from varying parts
of the business shared knowledge and experience
with colleagues on topics including the network,
new technologies, products and services, energy
consumption, customer satisfaction, legal issues, data
protection and security and business compliance.
Additional employee benefits
HT provides a range of benefits aimed at promoting
health and wellbeing, including a free annual medical
check-up and the opportunity to participate in a
range of cultural and sports activities funded by the
Company. The Company also offers incentives to join
the HT pension scheme.
HT’s respect for diversity and equal opportunities
is clearly exemplified by the proportion of women
holding senior management roles within the
Company, which is above the national average.