Annual Report 2011 - T-Hrvatski Telekom

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56 Corporate Responsibility Management career development In 2011, the management development initiative was based around mutual sharing of knowledge and experience. Programs were created with the aim of increasing manager competencies by learning from colleagues. Managers participated in the “Closer to the Customer” program, which included training at points of sale, call centers or field visits with technicians. They were also provided with opportunities to improve management skills through experience sharing sessions, facilitated by a professional coach. Project management career development With the need for high quality project management paramount, T-HT introduced a career structure for project managers, giving access to wider range of career development opportunities. Employees who opted for this career path have been given clearly defined progress and development criteria, as well as opportunities for acquiring highly regarded project management qualifications. Knowledge on Thursdays The Group continued its “Knowledge on Thursdays” lectures throughout 2011. Experts from varying parts of the business shared knowledge and experience with colleagues on topics including the network, new technologies, products and services, energy consumption, customer satisfaction, legal issues, data protection and security and business compliance. Additional employee benefits HT provides a range of benefits aimed at promoting health and wellbeing, including a free annual medical check-up and the opportunity to participate in a range of cultural and sports activities funded by the Company. The Company also offers incentives to join the HT pension scheme. HT’s respect for diversity and equal opportunities is clearly exemplified by the proportion of women holding senior management roles within the Company, which is above the national average.
57 Full time employees by education Skilled, Highly Skilled, Secondary School 52,5% Unskilled, Primary School, Semi-skilled 0,5% Corporate Responsibility D.Sc., M. Sc, University Degree 34,8% College 12,1% Age structure in T-HT, end of 2011. 1500 1125 750 375 0 -19 20-24 25-29 30-34 35-39 40-45 45-49 50-54 55-59 60+
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Annual Report 2011
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3 Operating Statistics Key operatio
Page 5: Content 5 2 3 7 8 10 12 16 21 22 28
Page 8 and 9: 8 Letter To Shareholders Introducti
Page 10 and 11: 10 Corporate Profile Introduction A
Page 12 and 13: 12 Investor Information Economic en
Page 14 and 15: 14 Dividend proposal for the 2011 f
Page 16 and 17: 16 Management Board Introduction Br
Page 18 and 19: 18 Introduction Branka Skaramuča M
Page 20 and 21: 20 Introduction As a result of the
Page 22 and 23: 22 Supervisory's Board Report Intro
Page 24 and 25: 24 Introduction • Cash management
Page 26 and 27: 26 Summary of the work performed Re
Page 28 and 29: 28 Corporate Governance Code Compli
Page 30 and 31: 30 Introduction Currently the Manag
Page 33 and 34: II. Business review 2011 Croatian T
Page 35 and 36: 35 first 10 months of 2011 against
Page 37 and 38: Regulatory Environment 37 Croatian
Page 39 and 40: Group's Strategy 39 T-HT Group Miss
Page 41 and 42: Organization of the Group 41 T-HT G
Page 43 and 44: 43 Blended ARPU decreased by 11.0%
Page 45 and 46: 45 additional products: naked bitst
Page 47 and 48: 47 Transport Layer DWDM (Dense Wave
Page 49 and 50: 49 Data and IT Security The protect
Page 51 and 52: 51 Corporate Responsibility III. Co
Page 53 and 54: 53 Code of Conduct T-HT’s Code of
Page 55: 55 Culture Museum of Contemporary A
Page 59 and 60: 59 with direct investments into ext
Page 61: 61 In 2011, Iskon was the official
Page 64 and 65: 64 Group Financial Performance Fina
Page 66 and 67: 66 Financial Review 2011 Terminal e
Page 69 and 70: Consolidated financial statements 3
Page 71 and 72: Independent auditor’s report 71 T
Page 73 and 74: Consolidated statement of financial
Page 75 and 76: Consolidated statement of cash flow
Page 77 and 78: Notes to the consolidated financial
Page 79 and 80: 79 IAS 39 Financial instruments: Re
Page 81 and 82: 81 two types of joint arrangement:
Page 83 and 84: 83 substance of the tax), the Group
Page 85 and 86: 85 Impairment losses relating to go
Page 87 and 88: 87 k) Leases Leases in which a sign
Page 89 and 90: 89 provided that there are no unful
Page 91 and 92: 91 · Statement of comprehensive in
Page 93 and 94: 93 Revenue — by geographical area
Page 95 and 96: 95 7 Other expenses Maintenance ser
Page 97 and 98: 97 The deferred tax asset of the Gr
Page 99 and 100: 99 The intangible assets of the Gro
Page 101 and 102: 101 Included within assets under co
Page 103 and 104: 103 The movement in investments in
Page 105 and 106: 105 14 Available-for-sale financial
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107 At 1 January Charge for the yea
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109 At 1 January Service costs reco
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111 23 Legal reserves Legal reserve
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113 27 Contingencies At the time of
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115 The main transactions with rela
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117 29 Financial risk management ob
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119 Year ended 31 December 2011 Cro
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121 electronic communications netwo
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123 the achievement of two share va
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125
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127 FINANCING 75 Pojmovnik FRAME RE
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129 SUPERVISORY BOARD 7, 9, 14, 18,
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