Molina Medicaid Solutions - DHHR

Bridging the Rivers ofChange TogetherWest Virginia MMIS Re-ProcurementSolicitation: MED13006ROLE RESPONSIBILITIES SKILL SETdictionaries are updated according to specified schedulesDesktopSupportDesktopSupportAnalystDocument/ProcessSpecialistExecutes development scripts to update thedatabaseWorks with team members to resolvedatabase questions or problemsCoordinates systems resource availabilitywith database analysts, system andapplication programmers, and other usersMaintains industry-recognized policies,procedures, and standards relating todatabase managementProvides the technical support of telephonysystems, for local MMS customers and/oremployeesApplies basic diagnostic techniques toidentify problems, investigate causes andrecommend solutions to correct commonfailures and support of local telephonysystemsOrders and sets up new staff equipmentProvides upgrades of phone systems toMolina standardsProvides technical support of hardware,systems, subsystems and/or applicationsfor customers and employeesReviews, analyzes, and evaluatesinformation technology systems operationsApplies basic diagnostic techniques toidentify problems, investigate causes andrecommend solutions to correct commonfailures and support of PCs andapplicationsMaintains personal computers anddesktops and disposes of obsoleteequipmentSupports on-call as required on a rotatingbasis 24/7Designs, develops and implementscustomized functionality for at least oneintegrated solutions component toaccommodate business processes related tothat integrated solutions componentIdentifies the need for and develops newintegrated solutions functionality toaccommodate new business processes andSolid understanding of relational theoryand how it applies to productionenvironmentsAdvanced to expert level SQL Server2005/2008 administration and tuning skillsExperience with large databases up to twoterabytes in size and a solid understandingof the effects of various factors on thehealth and performance of large,transactional SQL Server databasesExcellent problem solving skillsAbility to lead complex database-relatedtechnical tasks, identify and resolvepotential issues, and drive tasks tosuccessful completion on or ahead ofscheduleAssociate’s Degree or equivalentexperienceThree to five years experience withtelephony systems Associate’s Degree or equivalentexperience Three to five years computer experience Knowledge of Windows 2000/2003/2008Server administration Knowledge of 2005 R2 virtual server Computer room/network/phone and printersupport skills Personal computer hardware andapplications support skillsBachelor’s degree or equivalentexperienceCombined five to ten years of health care,system engineering, and projectmanagement experienceBusiness analysis and modelingknowledge, applying technical solutions tobusiness processes14.4-21