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Molina Medicaid Solutions - DHHR

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Bridging the Rivers ofChange TogetherWest Virginia MMIS Re-ProcurementSolicitation: MED13006ROLE RESPONSIBILITIES SKILL SET(internal and with customer) Ability to work independently, with Develops and maintains all processminimal supervisiondocuments regarding member module andkey responsibilities Excellent verbal and writtencommunication skills Trains staff members in membermaintenanceOPS LAN/DesktopAnalystMailroomAnalyst/CourierPharmacyAnalyst,Provides the technical support of hardware,systems, sub-systems and/or applicationsfor customers and/or employeesReviews, analyzes, and evaluatesinformation technology systems operationsApplies basic diagnostic techniques toidentify problems, investigate causes, andrecommend solutions to correct commonfailures and support of local PCs andapplicationsProvides technical support for computerroom, printer room, and network/phonesupportAssists infrastructure and applicationsteams implementing changesMaintains all personal computers anddesktops and disposes of obsoleteequipmentOrders and sets up new staff equipmentSupports server Microsoftpatches/printers/facility tasksProvides upgrades of computer systems to<strong>Molina</strong> standardsSupports on-call as required on a rotatingbasis 24/7Receives, opens, sorts, and deliversincoming mail receiptsDelivers and collects mail daily to localpost officeDelivers and collects documents twicedaily to the state offices; may requireadditional trips to various state offices, asneededDelivers and collects mail to variousdepartments within <strong>Molina</strong>Coordinates outbound mailMaintains transportation log for van andensures timely maintenanceMonitors contractor staffPrepares, for mailing, return to provider(RTP) lettersLeads POS team on technical tasks:analyzing work requests from customer for Associate’s Degree or equivalentexperience Three to five years computer experience Knowledge of Windows 2000/2003/2008Server administration Knowledge of 2005 R2 Virtual Server Computer room/network/phone and printersupport skills Personal computer hardware andapplications support skillsHigh school diploma or GEDValid state drivers licenseOne year prior courier experiencepreferredAbility to lift up to 50 poundsBasic knowledge of Microsoft OfficeOutlookBachelors degree or equivalent experience14.4-27

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