StreamPro ADCP Operation Manual - global site

StreamPro ADCP Operation Manual8.10 Returning StreamPro ADCPs to TRDI for ServiceWhen shipping the StreamPro to TRDI from either inside or outside theUnited States, the following instructions will help ensure the StreamPro arriveswith the minimum possible delay. Any deviation from these instructionsincreases the potential for delay.8.10.1 Domestic ShipmentsStep 1 - Get a Return Material AuthorizationSend an e-mail to TRDI’s Sales Administration (rdicsadmin@teledyne.com) orcall Customer Service and request a Return Material Authorization (RMA)number. When requesting a RMA number, please give us the following information.• What is being shipped (include the serial number)• When you plan to send the shipment• What issue(s) need to be corrected• Name of the Field Service Engineer that knows about the issue• When you need the instrument returnedTRDI’s Customer Service will then respond with the RMA number for theshipment. Please include this number on all packages and correspondence.Step 2 – Provide a MSDS as necessaryPlease provide a Material Safety Data Sheet (MSDS) if the system/transduceris painted with antifouling paint.Step 3 - Ship via air freight, prepaidUrgent Shipments should be shipped direct to TRDI via overnight or priorityair services. Do not send urgent airfreight as part of a consolidatedshipment. If you ship consolidated, it will cost less, but may lose up tothree days in transit time.Non-urgent shipments may be shipped as part of a consolidated cargo shipmentto save money. In addition, some truck lines may offer equivalent deliveryservice at a lower cost, depending on the distance to San Diego.Mark the Package(s)To: Teledyne RD Instruments, Inc. (RMA Number)14020 Stowe DrivePoway, California 92064Airport of Destination = San DiegoNotify Paxton, Shreve, and Hayes, San Diego AirportPhone: +1 (619) 232-8941Fax: +1 (619) 232-8976P/N 95B-6003-00 (February 2008) page 31