The Journal of Distance Education (published by the Canadian Association of DistanceEducation, with articles in English <strong>and</strong> French) was first published in 1986, followedby The American Journal of Distance Education, published by the American Centre forEducational Research at Penn State University <strong>and</strong> Distance Education, published bythe Open <strong>and</strong> Distance Learning Association of Australia, both in 1987. There are nowover 40 refereed journals in <strong>distance</strong> <strong>education</strong>, published in many countries. Most arepublished in English, although there are also journals in French, Spanish, Chinese <strong>and</strong>other languages.Taking into account the books on research in <strong>distance</strong> <strong>education</strong> <strong>and</strong> the hundreds ofPhD theses on <strong>distance</strong> <strong>education</strong> <strong>and</strong> the many other publications on related areas,such as curriculum design, <strong>education</strong>al psychology, <strong>education</strong>al technology, online<strong>learning</strong>, <strong>education</strong>al broadcasting, communications studies <strong>and</strong> <strong>higher</strong> <strong>education</strong>policy, it can be seen that the research literature in <strong>distance</strong> <strong>higher</strong> <strong>education</strong> issubstantial, so any review of the literature in the space available for this chapter will beless than comprehensive.Although the quantity of research publications in this field is high, the quality is moreof a problem. Many articles are based on a single case, are descriptive <strong>and</strong> qualitative,rather than analytical <strong>and</strong> quantitative <strong>and</strong> most do not build on or contribute to theory,thus making generalisation difficult or impossible. Nevertheless, despite these limitations,there is now a solid base of research findings that provides clear guidelines for theestablishment of successful <strong>distance</strong> <strong>education</strong> practice. Unfortunately, institutionaldecision-makers are often unaware of this research literature, which explains why somany <strong>distance</strong> <strong>education</strong> initiatives fail. My focus therefore in this article will be onwell-founded research that provides indicators of success (or failure) in <strong>distance</strong> <strong>higher</strong><strong>education</strong>.RESEARCH INTO LEARNERS AND THEIR NEEDSDemographicsThere have been a number of studies on the demographics of <strong>distance</strong> learners. McIntosh,Calder <strong>and</strong> Swift (1976) did an extensive analysis of Open University enrolments.They found that OU students were generally older (all were 21 years or over <strong>and</strong> 40 percent were between 25-34 years of age), there was a <strong>higher</strong> proportion of women thanmen, students were socially mobile (in 1971 only 6 per cent were from working classoccupations, although for 51 per cent of entrants, their parents’ occupational category wasworking class) <strong>and</strong> the majority were working. About 40 per cent of the students in 1971entered the university without the minimum qualifications for admission to traditionalcolleges <strong>and</strong> universities in Engl<strong>and</strong>.These characteristics of <strong>distance</strong> learners have been relatively stable over time <strong>and</strong>across different kinds of institution, at least in economically advanced countries. Forinstance in a survey of <strong>distance</strong> <strong>education</strong> students at the University of British Columbiain Canada in 2000, the students taking undergraduate <strong>distance</strong> courses were on averageseveral years older than students taking the same classes on campus, a greater proportionof the <strong>distance</strong> students were women <strong>and</strong> more <strong>distance</strong> students were employed. Thesedifferences in demographics were similar to the Open University, except that the <strong>distance</strong>students at UBC required the same high academic qualifications as campus-basedstudents to be admitted.134
Another common characteristic was that the vast majority of UBC <strong>distance</strong> <strong>education</strong>students in the survey were not truly distant. The majority (83 per cent) lived within onehour of travel to the university <strong>and</strong> almost half within the City of Vancouver (population600,000). Only 6 per cent of the enrolments were from outside the province. Thus for manystudents, <strong>distance</strong> <strong>education</strong> is about flexibility <strong>and</strong>/or open admission, not about geography.Completion ratesDistance <strong>education</strong> drop-out — or its converse, completion rates — is a very populartopic for research, particularly for Ph.D. students (presumably because supervisingcampus-based faculty are suspicious of <strong>distance</strong> <strong>learning</strong>). Unfortunately for suchstudents, they soon find that the issue is complex <strong>and</strong> probably even more disturbing, thatit has already been researched to death. The st<strong>and</strong>ard text in this area is Kember (1995).Kember has adapted a general model of attrition <strong>and</strong> non-completion for conventionalstudents to <strong>distance</strong> <strong>education</strong>. His <strong>and</strong> other studies (e.g. Evans, 1994) have identifiedlack of finances, a history of <strong>learning</strong> difficulties in school, conditions at home, such aslack of a quiet area to study, unexpected or unavoidable pressures from work, sickness inthe family, <strong>and</strong> a failure to underst<strong>and</strong> the necessary time commitment before enrolling,as all causes of drop-out or non-completion.Fenner (1998) found that attrition is much <strong>higher</strong> at the beginning of a <strong>distance</strong> coursethan towards the end. Up to 80 per cent of all withdrawals are usually within the firstweek of a <strong>distance</strong> course. Fenner also found that if students were enrolled in a <strong>distance</strong>programme, students who completed their first couple of courses were very likely tocomplete the whole programme.The main factor influencing attrition in <strong>distance</strong> <strong>education</strong> courses is the overall design.For instance, at UBC, the completion rate for <strong>distance</strong> <strong>education</strong> courses is around 85per cent <strong>and</strong> for similar campus-based courses 90 per cent. Distance students at UBChave good academic qualifications, <strong>and</strong> professionally designed online courses withregular <strong>and</strong> high quality online tutoring, often from the tenured faculty who teach theon-campus courses. In contrast, Belawati (1998) reported attrition rates as high as 95per cent at Universitas Terbuka, the Indonesian Open University, which she attributedto the poor or non-existent tutorial services. Also, Universitas Terbuka was designed tocompensate for a lack of regular university places for high school graduates. However,at the British Open University, Woodley <strong>and</strong> McIntosh (1980) indicated that <strong>distance</strong><strong>education</strong> is not a good alternative to regular campus-based teaching for youngerstudents (18-19 years old). In a pilot scheme, the younger students had a much <strong>higher</strong>attrition rate than the regular Open University students, who at that time had to be atleast 21 years old to be admitted.The Open University claims that just over 50 per cent of students who initiallyenrol go on to complete a full bachelors degree from the university. However, many<strong>distance</strong> students have no desire or intention to do a whole degree. Lifelong learnersin particular may be interested in taking only those courses that have a specific interestor value for them. We should in any case expect a <strong>higher</strong> non-completion rate from<strong>distance</strong> learners. Many cannot take courses from regular universities because of familyor work commitments or lack of qualifications, so such students are often <strong>higher</strong> riskto start with. Nevertheless, the main outcomes of research into drop-out in <strong>distance</strong><strong>education</strong> is that attrition can be markedly reduced by good course design <strong>and</strong> by goodquality personal support through tutors (Tait <strong>and</strong> Mills, 2002; Brindley, Walti <strong>and</strong>Zawacki-Richter, 2004).135
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PERSPECTIVES ONDISTANCE EDUCATIONLi
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The Commonwealth of Learning (COL)
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ACKNOWLEDGEMENTSIn addition to the
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These are some of the issues that a
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What are the trends and issues in l
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of policy implications relating to
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evince important differences that c
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inequitable regulations governing t
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associations and groups of countrie
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THE CONTRIBUTORChristopher McIntosh
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INTRODUCTIONIn his 1996 report to U
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Lastly, our analysis of the situati
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diploma or similar certificates of
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force of the undertaking. Here agai
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RELEVANT INTERNET SITESUNESCO Task
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Notes1. This phrasing has been used
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goals (Daniel, 1996). Lifelong lear
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eported that group activity had red
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NEW AREAS FOR DISTANCE EDUCATION:WO
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targets systematically for the use
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Rausch, A.S. (2003). A case study o
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correspondence teaching systems tha
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significant differences between syn
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In distance flexible- and blended-e
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STATE-FUNDED DUAL-MODE SYSTEMS ATUN
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Table 4.2: Fundable elements in dis
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sciences in 21 countries of the reg
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How a system is funded depends in p
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Litto, Fredric M. (2004). Digital l
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CHAPTER 5LIFELONG LEARNING IN THE A
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education, which was initiated by C
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So the virtual classroom acted as a
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In June 2002, when the course came
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RELEVANT INTERNET SITESFORCIIR proj
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11. The approximate rate for 1€ w
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The term modern distance education
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the National Networked Consortium f
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important resource for undeveloped
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standards have been proposed for th
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The development of e-learning withi
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RELEVANT INTERNET SITESCCRTVU Onlin
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MoE (2004b) The Notice on Running N
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CHAPTER 7QUALITY ASSURANCE SURVEYOF
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