level of knowledge <strong>and</strong> skills of its human capital. This is the pattern most often used bythe most powerful businesses. However, employers can also use the services of <strong>higher</strong><strong>education</strong> institutions, to which they address specific requests that efficiently target theirown properly-identified needs. These in-service training departments then make efforts todesign <strong>and</strong> introduce special courses to meet their particular requirements.The United Kingdom also encourages firms which invest in their employees’ trainingthrough its “Investors in People” programme. The training also, of course, enables thefirms to become more competitive in the world market. As examples of good practice,we might also mention the European ADAPT programme, which supports a patternof job rotation: while one member of staff (still on the payroll) has further training, anunemployed person is taken on to fill in the temporary vacancy, which in a way kills twobirds with one stone, <strong>and</strong> helps two people at once. 4Other ways of helping this clientele can be imagined, of course. There is also much talk,here <strong>and</strong> there, of setting up “individual <strong>learning</strong> accounts” for each person, fundedby the state (i.e. by the taxpayer), which individuals can use as they wish, at their ownconvenience, throughout their life if that is the best pattern. The idea is a simple one, butthe way to apply it still needs mapping out.Another obstacle to be overcome is the psychological frailty of these students who donot fit the conventional profile. The people concerned–the potential beneficiaries of theadvantages which they are to be offered at such expense–need to be made aware of them,<strong>and</strong> to steel themselves to take up this right to <strong>lifelong</strong> <strong>learning</strong>. The Council of Europehas worked hard on this aspect of the matter, commissioning experts <strong>and</strong> psychologists toexplain something that is certainly not proving the easiest problem to solve. 5Coming from underprivileged backgrounds which do not always recognise the worth offurther training or <strong>education</strong>, <strong>and</strong> themselves living in precarious circumstances, they donot know their rights in this field, nor sometimes even their needs. To draw up formulason their behalf is no doubt to act with good intentions, but it depersonalises them.Moreover, it is generally observed that those who have left the school system becauseof a failure to meet the requirements are often reluctant to return. Moreover, it is hardfor adults to find themselves sharing university classrooms with people young enough tobe their children–this is another psychological hurdle. We can see that a whole series ofobstacles will need removing if this potential clientele is to be given a second chance.There is work being done on this; <strong>and</strong> there are already examples of good practice. The“skills review”, which began in France back in 1985, gives employees a clearer idea oftheir individual aptitudes, personal <strong>and</strong> professional; in this process they are assisted byuniversities’ in-service training departments which help them specify <strong>and</strong> formulate theirrequirements. Another instance is the project in the United Kingdom known as ADAPT-SES-NET, established in the south of Scotl<strong>and</strong>, which aims to stimulate dem<strong>and</strong> for<strong>lifelong</strong> <strong>learning</strong>.Alongside this work, researchers are keen to spread underst<strong>and</strong>ing of <strong>learning</strong>’sbenefits for the individual, in terms of human success (underst<strong>and</strong>ing <strong>and</strong> know-how),personal identity (self-awareness, self-confidence, enhanced self-image) <strong>and</strong> socialease (improvements in group relationships). Such are the main conclusions of the workentitled The Benefits of Learning (Schuller et al., 2004).Lastly, academic weakness: many <strong>lifelong</strong> learners do not have the prerequisitequalifications for entering <strong>higher</strong> <strong>education</strong>: secondary school certificate, a high-school15
diploma or similar certificates of secondary <strong>education</strong>. They do, on the other h<strong>and</strong>,have a great deal of experience from their occupation, or simply from the school of life.Opening the doors of the university to them pre-supposes a solution to the problem ofprerequisites.This may be the point on which the most significant progress has already been achieved.The pioneering Open University has, since its foundation, admitted adult studentswithout requiring the famous GCSE or formidable A-levels that bar the way to traditionaluniversities. The experience has been entirely positive: all that proved necessary was tooffer this clientele the opportunity of bringing themselves to the point where they couldprofitably follow the <strong>higher</strong>-level courses, by means of remedial classes to fill the gaps.A NEW CHALLENGE FOR HIGHER EDUCATIONOnce the problem of access has been dealt with, by giving applicants credit for theirprior <strong>learning</strong> experience <strong>and</strong>/or remedial or supplementary courses, many adjustmentsare still needed to make room for the adult <strong>lifelong</strong> <strong>learning</strong> clientele in institutions of<strong>higher</strong> <strong>education</strong>. The needed adjustments are at four main levels: teaching, governance,partnerships <strong>and</strong> ethics.The challenge of teaching is the first hurdle. For all the reasons mentioned above, thisnew clientele needs personalised attention: st<strong>and</strong>ard teaching tailored to the greatestnumber will not do, <strong>and</strong> courses must be made more variable to meet the specific needsof people who are already engaged in active life, or need to be. This is where the notionof the “customised curriculum” comes into its own, as shown by Sweden, for example, inits 1997 – 2002 Adult Education Initiative programme (AEI): it was an experiment whoseform <strong>and</strong> content were designed in accordance with the needs, wishes <strong>and</strong> aptitudes oflearners who were treated as unique individuals in every case.The reorganisation of teaching into semesters <strong>and</strong> accumulation credits, currently inprogress throughout Europe under the Bologna process, is particularly well suited tomanaging the constraints of families or careers. Students choose their own pattern ofattendance, <strong>and</strong> new patterns of teaching make far better provision for this than in thepast. 6 This overhaul of teaching is helped by using new ICTs. Not only do they make itpossible for students to work off-campus if attendance is impossible or off-putting forany of a variety of psychological reasons; they also give students the opportunity of beingtaught at home or at the workplace, or just nearby — <strong>and</strong> of studying when it suits them,during their leisure hours. This is a quiet but far-reaching revolution, greatly assisted bycivil society, including employers <strong>and</strong> local authorities, providing the Internet accesspoints needed to make ICTs available to those who need them. We shall return to thisshortly.Teachers still have to offer the course online: <strong>and</strong> that is not an easy task for them.It involves a new <strong>learning</strong> experience, one made necessary by the use of technology.They are used to their role as teacher/researcher, creating <strong>and</strong> then disseminating newknowledge: now they find their profession is moving on. With such a mass of informationaccessible on the Web, they have to acquire a new skill, that of guiding students to learnhow to learn – which now means finding their way with a well-advised eye through thisproliferating mass, using it with care, <strong>and</strong> keeping a critical <strong>distance</strong>.Teachers, originally the primary source of information for their pupils, now find theirmonopoly has gone: they are sharing this position with others, whose approach <strong>and</strong>interpretation may not be the same as theirs. To acknowledge the fact is a lesson in16
- Page 1 and 2: PERSPECTIVES ONDISTANCE EDUCATIONLi
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important resource for undeveloped
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standards have been proposed for th
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The development of e-learning withi
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RELEVANT INTERNET SITESCCRTVU Onlin
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MoE (2004b) The Notice on Running N
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CHAPTER 7QUALITY ASSURANCE SURVEYOF
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(Paris, France, 28-29 June 2004) in
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Examples of elaborated QA policies:
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plans and produces its conventional
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SHTVU (China)• Teaching• Teachi
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offers its programmes to Turkish ci
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mega universities apply a set of st
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RELEVANT INTERNET SITESThe Commonwe
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2. QA initiatives or publications b
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assurance of ODL. This DST will be
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Educational Planning has been respo
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A system of weighting of the key qu
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RELEVANT INTERNET SITESHigher Educa
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CHAPTER 9THE FINNISH VIRTUAL UNIVER
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foreign providers. In Finland, the
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to make the best use of new educati
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The foremost task for the Service U
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part of quality management. The aim
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online courses; an educational tech
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polytechnics, research institutions
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CHAPTER 10PROMOTING CROSS-BORDERREC
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The Bologna Declaration was followe
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indicators currently being used for
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the qualification resulting from th
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Table 9.1: Outline of the portfolio
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• Make sure that incoming student
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CHAPTER 11CHARTING THE EVOLUTIONOF
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Another common characteristic was t
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the current capacity of the educati
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conditions for success. Conditions
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Cultural and ethical issues in inte
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the cost and maintenance of learnin
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Research can be a useful tool for c
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REFERENCESBates, A. (1995). Technol
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Twigg, C. (2001). Quality Assurance
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y, for example, entering into partn
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and even greater steps, and the dec