programmes. However, among those importers, Hong Kong (China), India <strong>and</strong> Malaysiahave also exported their programmes to other countries such as Bangladesh, China,Indonesia <strong>and</strong> Sri Lanka (Jung, 2004a).Moreover, many conventional DE institutions have begun to introduce information <strong>and</strong>communication technology (ICT) mainly as supplementary modes of instruction. Someinstitutions including a few mega universities have created e-<strong>learning</strong> programmes.Examples include the e-MBA programme of the Anadolu University in Turkey, the onlineLifelong Education Graduate School at the Korea National Open University in Korea, theonline MBA of the Athabasca University in Canada. Besides these institutions, for-profite-<strong>learning</strong> providers have appeared in the DE market. In the <strong>Asia</strong>-<strong>Pacific</strong> region, mainproviders of e-<strong>learning</strong> include Thomson Learning, Apollo International <strong>and</strong> UNext.These trends challenge the existing quality assurance (QA) frameworks of DE, whichhave focused more on widening access than on assuring quality, <strong>and</strong> often do not addressfor-profit <strong>and</strong> cross-border <strong>education</strong>. Especially in the context of growing globalisationin <strong>distance</strong> <strong>education</strong>, there has been an urgent need for international initiatives to reviewquality assurance mechanisms of DE for <strong>higher</strong> <strong>education</strong> at the national <strong>and</strong> institutionallevel, discuss new challenges of a changing DE environment, <strong>and</strong> build a capacity forQA to enhance the quality provision in a globalised <strong>higher</strong> <strong>education</strong> market. QA inmega universities is considered to be especially important since those mega universitiesprovide <strong>higher</strong> <strong>education</strong> to millions of students around the world with collaboration or incompetition with for-profit or cross-border providers.Recently, several studies have attempted to evaluate QA systems of DE for <strong>higher</strong><strong>education</strong> at the national or institutional level <strong>and</strong> discuss issues related to QA with theemergence of virtual universities or e-<strong>learning</strong> programmes (for example, Jung, 2004a;2004b; UNESCO, 2003; <strong>and</strong> OECD, 1999). Moreover, international organisations such asUNESCO, Commonwealth of Learning (COL), OECD <strong>and</strong> World Bank have suggestedQA guidelines for <strong>distance</strong> <strong>education</strong> <strong>and</strong>/or cross border <strong>higher</strong> <strong>education</strong>. 2 Thesestudies reveal that the QA frameworks of DE in a globlised context are still in the earlystages of development. The studies also indicate the need for investigating a wide rangeof QA practices in different contexts of <strong>distance</strong> <strong>education</strong> <strong>and</strong> discussing QA matters indepth at the international level.SURVEY OVERVIEWThe present chapter aims to report the results of a survey 3 on QA practices in megauniversities, discuss the convergence <strong>and</strong> diversity of those QA practices, <strong>and</strong> draw policyconsiderations for other <strong>distance</strong> <strong>education</strong> institutions. Even though the terms for qualityassurance in <strong>distance</strong> <strong>education</strong> vary across mega universities, in this report, the terms areused as defined below. 4Objectives of the surveyThere were two practical reasons for conducting the survey. The first related to the 2003World Summit of Mega Universities on Innovation <strong>and</strong> Collaboration – Joint Action forthe Future of Distance Education (Shanghai, China, 6-7 November 2003), which raisedthe need for information sharing on QA systems in the mega universities. This surveywas a follow-up action requested by the mega universities at the Summit. The second wasto report QA practices <strong>and</strong> issues in the mega universities at the Second Global Forumon International Quality Assurance, Accreditation <strong>and</strong> the Recognition of Qualification80
(Paris, France, 28-29 June 2004) in pursuit of empowering participants for informeddecision-making <strong>and</strong> providing an opportunity for capacity building for quality assuranceto enhance the quality provision in an internationalised DE market.Key aspects of the survey included QA organisation, QA policies, QA methods,objectives of QA activities, QA areas <strong>and</strong> criteria, QA system for imported/exporting<strong>distance</strong> <strong>education</strong> programmes, QA system for e-<strong>learning</strong>, <strong>and</strong> link to national QAframeworks for <strong>distance</strong> <strong>education</strong>.Participants in the surveyThe survey, conducted between May <strong>and</strong> early June 2004, was sent out to the presidents(or vice-chancellors) <strong>and</strong>/or the heads of QA units in 11 mega universities in differentregions. Those 11 mega universities included the Allama Iqbal Open University (AIOU,Pakistan); the Anadolu University (Anadolu, Turkey); the China Central Radio <strong>and</strong> TVUniversity (CCRTVU, China); the Indira G<strong>and</strong>hi National Open University (IGNOU,India); the Universitas Terbuka (UT, Indonesia); the Korea National Open University(KNOU, Korea); the Payame Noor University (Iran); the Sukhothai Thammathirat OpenUniversity (STOU, Thail<strong>and</strong>); the Open University (OU, UK); the University of SouthAfrica (South Africa); <strong>and</strong> the Shanghi TV University (SHTVU, China). Table 7.1 showsprofiles of nine mega universities that responded to the survey questionnaire.Table 7.1: Profiles of the Nine Mega Universities Participating in the SurveyINSTITUTIONYEAR OFESTABLISHMENTNUMBER OFDE STUDENTSNUMBER OF ACADEMIC STAFFFULL-TIMEPART-TIMENUMBER OFADMINISTRATIVESTAFFAIOU (Pakistan) 1974 456,126 145 23, 000 (tutors) 1,426Anadolu (Turkey)1958(1982 named Anadolu)884,081 1,729653 (tutors)300 (lecturers)CCRTVU (China) 1979 2,300,000 52,600 31,500 (tutors) 16,500IGNOU (India) 1985 1,013,631 339 35 1,337KNOU (Korea) 1972 196,402 271 108 (tutors) 546OU (UK) 1969 203,744 1,1697,995(Associatelecturers)1,7631,434(Academic-related staff)2,139(Secretarial, clerical,<strong>and</strong> technical staff)SHTVU (China) 1960 101,218 Info. Not Given Info. Not Given Info. Not GivenSTOU (Thail<strong>and</strong>) 1978 181,372 375 Info. Not Given 904UT (Indonesia) 1984 222,068 762 3,600 (tutors) 730SURVEY RESULTSQA structures <strong>and</strong> policiesTo assure the quality of its services, an institution as a whole must have a set of policies<strong>and</strong> structures to direct organisational activities. The mega universities surveyed havedifferent types <strong>and</strong> levels of organisational structures <strong>and</strong> policies on QA.81
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PERSPECTIVES ONDISTANCE EDUCATIONLi
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The Commonwealth of Learning (COL)
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ACKNOWLEDGEMENTSIn addition to the
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These are some of the issues that a
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What are the trends and issues in l
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of policy implications relating to
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evince important differences that c
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inequitable regulations governing t
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associations and groups of countrie
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THE CONTRIBUTORChristopher McIntosh
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INTRODUCTIONIn his 1996 report to U
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Lastly, our analysis of the situati
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diploma or similar certificates of
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force of the undertaking. Here agai
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RELEVANT INTERNET SITESUNESCO Task
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Notes1. This phrasing has been used
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goals (Daniel, 1996). Lifelong lear
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CHAPTER 11CHARTING THE EVOLUTIONOF
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Another common characteristic was t
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the current capacity of the educati
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conditions for success. Conditions
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Cultural and ethical issues in inte
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the cost and maintenance of learnin
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Research can be a useful tool for c
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REFERENCESBates, A. (1995). Technol
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Twigg, C. (2001). Quality Assurance
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y, for example, entering into partn
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and even greater steps, and the dec