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Troubleshooting Tips<br />
Resetting / Reauthorizing Your Receiver<br />
Many problems can be corrected by performing a simple reset <strong>of</strong> the DIRECTV ® Plus DVR. If you experience frozen audio or video, blank<br />
screen, or the system won’t respond to front panel button or remote control, try one <strong>of</strong> these:<br />
- Press the RED RESET button behind the access card panel door on the front <strong>of</strong><br />
the DIRECTV Plus ® DVR, then wait for program guide information to be acquired.<br />
- If the problems persist, try unplugging the power cord <strong>of</strong> the DIRECTV Plus ® DVR<br />
for 15 seconds, then plug it in again.<br />
- Try reauthorizing your receiver. From directv.com, click on Customer Service,<br />
Troubleshooting, On-Screen Messages, Please Call Customer Service, ext. 721.<br />
You will need to be logged into your account on directv.com to complete this<br />
process.<br />
- Running the System Test (later in this section) can also help you diagnose and<br />
solve many common problems.<br />
System S<strong>of</strong>tware Updates<br />
DIRECTV periodically sends system s<strong>of</strong>tware updates to your receiver to improve performance and upgrade features and functions. These<br />
updates will occur automatically, usually at times when the receiver would likely be turned <strong>of</strong>f. If your receiver is on when an update is sent,<br />
you will see an on-screen message and you may experience a disruption in reception for a few minutes. Your reception should return to<br />
normal after the update is complete. Your receiver must be plugged in to AC power to receive any updates.<br />
Running the System Test (later in this section) can also help you diagnose and solve many common problems.<br />
90 direCTV pLus ® dVr user guide<br />
Reset Button
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