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DIRECTV Plus ® DVR or TV Problems<br />
Problem: Partial programming loss/channels missing from the Guide/Channel is in the Guide but I can’t tune<br />
to it.<br />
You have lost channels in your Program Guide, or are unable to use the guide to tune to a channel.<br />
Possible Causes:<br />
- The channels might be excluded from the Favorites list currently in use.<br />
- Your satellite dish may be incorrectly configured.<br />
- Your receiver information may need to be refreshed.<br />
Solution:<br />
- To change your Favorites List, press GUIDE on the remote, then press the YELLOW button and select Change Favorites List,<br />
then All Channels. Or you can enter the channel number manually.<br />
- To check the dish type set in your receiver’s preferences, press the MENU key on the remote control, then select Parental, Fav’s<br />
& Settings, then System Setup. In the next menu, select Sat & Ant, then Repeat Satellite Dish Setup. Follow the steps. From the<br />
Satellite Dish Type screen, make sure the proper dish type is selected (round, oval with a dual LNB or oval with a 5-LNB).<br />
- To refresh your receiver information, go to directv.com, click on Customer Service, Troubleshooting, On-Screen Messages,<br />
Please Call Customer Service, ext. 721. You will need to be logged into your account on directv.com to complete this process.<br />
Problem: My video and audio are out <strong>of</strong> sync.<br />
The audio track does not match the lip movements on the screen.<br />
Possible Causes:<br />
- Problem with how the program was produced or how it was sent to DIRECTV for broadcast.<br />
- Your surround sound system may be out <strong>of</strong> synch, or may be set up incorrectly.<br />
CHapTer 4 - TrOubLesHOOTiNg Tips 97<br />
Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5