table of contents - DirecTV

DIRECTV Plus ® DVR or TV Problems
Problem: Temporary loss of the satellite signal, Searching for Satellite Signal, “frozen” picture, or picture
breaks into blocks / pixels
The image on your screen is frozen, blocky, or you see a message that says Searching for Satellite Signal (x 771).
Possible Causes:
- Severe weather (rain, snow, hail etc.) may cause this issue.
- There may be an obstruction to your dish (debris, snow, ice, etc.) or a building or tree that blocks your line of sight to the
satellite.
- There may be a problem with the cables running from your satellite dish to your DIRECTV ® Receiver.
- If the picture is frozen, blocky, or pixels, there may be a problem with the transmission from the source.
- The five-minute free preview of a PPV movie may have expired.
Solution:
- Weather issues are usually temporary. Wait for the weather to clear and your signal should return to normal.
- If there are no weather problems in your area, reset your DIRECTV Plus ® DVR using the red RESET button behind the door on
the front of the receiver or by unplugging the receiver for 15 seconds and then plugging it back in.
- You can also check all the cable connections between your DIRECTV Plus ® DVR and the satellite dish for loose or broken
connections.
- If the problem is coming from the program source, wait for the broadcasting channel to resolve the issue.
- Purchase the PPV movie to continue watching the program.
- If there are obstructions blocking the dish’s clear view of the satellite, you should contact a professional to remove them or a
DIRECTV installer at 1-800-531-5000 to relocate your dish.
- If your signal strength is lower than 70 (60 or lower on HD receivers) on most transponders in good weather, contact a
professional installer to realign your dish or call us at 1-800-531-5000.
96 direCTV pLus ® dVr user guide