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DIRECTV Plus ® DVR or TV Problems<br />
Problem: Progress bar freezes while acquiring Guide Data / Data From Satellite<br />
While Acquiring Guide Data / Acquiring Data From Satellite message is on the screen, progress freezes during download.<br />
Possible Causes:<br />
- This may be normal. After five minutes, the screen saver is displayed. Press any key on the remote to see the progress bar again.<br />
- May happen if your satellite dish isn’t adjusted properly.<br />
Solution:<br />
- If Satellite Data Acquisition still does not move forward, press the RESET button behind the access panel door on the front <strong>of</strong> the<br />
DIRECTV Plus ® DVR and wait for program guide information to be acquired.<br />
Problem: Wrong picture, blue screen, snow or black/blank picture<br />
Your TV displays incorrect picture, or you have a blue, black, snowy or blank screen.<br />
Possible Causes:<br />
- The DIRECTV Plus ® DVR and most TVs and VCRs let you toggle between different video sources.<br />
- Your TV may be on a different input source than what you are trying to view.<br />
Solution:<br />
- If you don’t see the signal you think you should be seeing, try using these buttons to toggle between the signals:<br />
• Press the TV/VCR button on the VCR remote or on the VCR’s front panel.<br />
• Press the INPUT button on the TV remote control to change video source.<br />
- If problems persist, turn <strong>of</strong>f all equipment that is connected to your TV, wait a few minutes, then turn the DIRECTV Plus ® DVR back<br />
on.<br />
- Check your connections and cables.<br />
92 direCTV pLus ® dVr user guide