table of contents - DirecTV

Problem: Caller ID not working
Caller ID information isn’t showing on your TV screen when phone calls come in.
Possible Causes:
- You don’t subscribe to Caller ID service through your local phone company.
- The Caller ID feature in your DIRECTV ® Receiver is turned off. See “Caller ID & Messages” in Chapter 2.
- You are using a wireless phone jack, which usually will not transmit Caller ID information.
Solution:
Problem: DIRECTV Plus ® DVR will not turn on
Possible Causes:
DIRECTV Plus ® DVR or TV Problems
- Contact your local phone company to subscribe to Caller ID service.
- Select Caller ID & Messages from the Main Menu to turn on your Caller ID notifications.
- Verify that your wireless phone jack transmits Caller ID information. If not, connect a standard phone cable to your receiver or
replace your wireless phone jack.
Your receiver won’t turn on with either the remote or from the front panel.
- Remote batteries are dead.
- Receiver or power strip is not plugged in to a power source, or power cord is not plugged in to receiver.
- Wall outlet is dead.
Solution:
- Make sure the remote control mode switch is in the left-most position (DIRECTV mode), and press PWR (power key) or press
POWER button on the front panel of the receiver
- Verify that the power cord is plugged into the DIRECTV Plus ® DVR and the wall outlet.
- Check the outlet or power strip to make sure it is “live” by plugging in something else.
- Replace batteries in remote control.
CHapTer 4 - TrOubLesHOOTiNg Tips 93
Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5