Jurassic Coast Transport Infrastructure Gap Analysis Study

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6.16 Summary & Recommendations6.16.1 In terms of providing public transport information, the challenge is to providethe right amount of information to those who require it. The vast majority ofbus passengers and potential bus passengers have very little knowledge andunderstanding of who runs bus services or the difference between financiallysupported and commercially operated services. Their primary concern is thatbus services should be reliab le and that the information presented is clear andin simple language.6.16.2 This chapter of the study concentrated on bus information alone, whichcomes in three main guises: at-stop information, printed publicity and onlineinformation. The organisation providing the information varies depending onthe bus service. As a general rule, if the service is a commercially operatedservice the information is provided by the bus operator, and if the service isfinancially supported by the local transport authority, the information isprovided by the County Council.6.16.3 There are some at-stop locations where there is no information provided.Where information is provided the quality can vary significantly from stop tostop. Many at-stop timetable displays do not show bus times specific to thatstop. The quality of printed information also varies. Useful timetab le bookletsare produced by both DeCC and DoCC but the font size used is smaller thanthe recommended minimum. DoCC produce Services around the Jurassic Coastmaps in addition to a county-wide public transport map. DeCC produce acounty-wide pub lic transport map only. Both highway authorities endeavour todistribute printed information to similar outlets, although no formaldistribution system or database exists. On-line information varies fromwebsite to website in terms of content and location. The location ofinformation is not always intuitive.6.16.4 Real Time Passenger Information currently exists in the far west and the fareast of the study area. An RTPI scheme has been piloted in Exeter, and inPurbeck RTPI exists for Wilts & Dorset service 40. Wilts & Dorset service 40and service 50 are good examp les of strong branding. The X53 bus service isan example of strong branding and good partnership working.6.16.5 It is recommended that a comprehensive audit of bus stops is conducted tounderstand the quality of information that exists throughout the study area.Stop-specific timetables with large font sizes should be used at bus stops.Doc No 3 Rev: B Date: November 2008 153G:\Final Report Web version\CTR-ADA Study Report Rev9.4. doc
Route maps should also be incorporated into at-stop timetable informationalong with ‘you are here’ maps.6.16.6 Bus stop locations should be added to Area Timetab le Booklet town maps, andto the DoCC Services around the Jurassic Coast maps. It is recommended thatan equivalent publication to the DoCC Services around the Jurassic Coastmaps is produced for East Devon. It is suggested that the separate Coastlinx53leaflet is either discontinued or re-launched with timetab le information andan enhanced map that shows bus stop locations and visitor destinations.Printed publicity should include indicative fare information. The distributionsystem for printed publicity should be formalised to ensure that the relevantpublications are distributed to locations that tourists will visit, includingaccommodation sites. It is suggested that the X53 route is piloted for thispurpose.6.16.7 Online information should be comprehensive, up to date and easy to find.Work should be undertaken towards a map-based website (like Google Transit)that allows users to download stop-specific timetables like the Transport forLondon website.6.16.8 It is recommended that the potential for linking the two existing RTPI systemsin the study area should be investigated. Future RTPI development in thestudy area should focus on mobile phone text messaging (SMS), and at-stopelectronic displays only at key bus stops. In terms of branding, good practicein the study area is recognised. However, it is important to ensure that onebrand does not eclipse other services.Doc No 3 Rev: B Date: November 2008 154G:\Final Report Web version\CTR-ADA Study Report Rev9.4. doc
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Jurassic Coast Transport Infrastruc
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Contents1 Introduction 11.1 Backgro
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authorities (LPAs) - East Devon, Pu
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Table 2.2: Selected planning polici
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2.5.4 Most of the study area has de
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Table 2.3: Potential car bus interc
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a1) Existing public car parks2.6.2
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- Land at Bowd Cross, between Newto
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2.6.17 Two sites have been identifi
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operate during summer weekends only
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Figure 2.16: Breeze Up To The Downs
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Table 3.1 Appropriateness of bus se
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Table 3.2 Existing bus provision to
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3.2 Fin dings3.2.1 The majority of
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service, but the holiday park is 86
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3.4.13 As an alternative to combini
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3.6.3 Inconsistencies with NaPTAN d
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3.7 Strategy Measure D: Enhan ce ro
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3.9.2 Of the sites that are not wel
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4 Demand Responsive Transport Servi
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ather more than that - £10 per tri
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complicated timetable or a lack of
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Figure 4.3: D2D Service 103 instruc
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highlights that the f lexib le DRT
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4.7.9 Whilst local residents using
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4.9.3 Potential users may not be co
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that DRT are comp licated by their
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Figure 4.5 and 4.6 - The home page
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etween Charmouth and Symondsbury an
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4.14 Summary an d Recommen dations4
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Service understanding- Ensure that
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Joint working- DoCC should work clo
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5.2.3 The appraisal methodology loo
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5.3.6 The incumbent train operating
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connections are in place (especiall
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Figures 5.2 to 5.5:Axminster Railwa
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Figures 5.8 to 5.12Axminster Railwa
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Figure 5.15Axminster Railway Statio
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5.4.5 Neither the bus nor rail time
Page 110: wait at Honiton. As at Axminster, h
Page 113 and 114: Figures 5.24 to 5.25Honiton Railway
Page 115 and 116: The road underneath the station has
Page 117: 5.5 Exmouth Railw ay StationIntrodu
Page 120 and 121: fairly good signage. There is a pub
Page 122 and 123: Figures 5.39 to 5.42Exmouth Railway
Page 124 and 125: The stepped entrance to the ticket
Page 126 and 127: Figures 5.54 to 5.55Exmouth Railway
Page 128 and 129: Table 5.2 Rail-Bus Interchange Audi
Page 130 and 131: 6 Presenting Public Transport Infor
Page 132 and 133: 6.3 Con ven tion al at-stop in form
Page 134 and 135: 6.3.6 At-stop bus information in th
Page 136 and 137: and to change the relevant timetabl
Page 138 and 139: attractions and accommodation sites
Page 140 and 141: 6.7.7 Operators and local authoriti
Page 142 and 143: 6.7.13 Service 40 operates a simple
Page 144 and 145: Figure 6.6: Example of a Spider Map
Page 146 and 147: information for visitors. These cou
Page 148 and 149: 6.9.7 A certain amount of pro-activ
Page 150 and 151: and timetable information, whereas
Page 152 and 153: Figure 6.10: Stop-specific timetabl
Page 154 and 155: effective partnership between the b
Page 156 and 157: close working between the three mai
Page 158 and 159: 6.12.7 Whilst various circumstances
Page 162 and 163: 7 Partnership working7.1 In troduct
Page 164 and 165: of different organisations involved
Page 166 and 167: 8.1.5 Although it is unrealistic to
Page 168 and 169: 8.1.14 Although RTPI systems are ex
Page 170 and 171: WDDCWDLPWest Dorset District Counci
Page 172 and 173: Appendices
Page 174 and 175: Appendix A: Detailed information on
Page 176 and 177: FleetChicker ellWeymouth(Wyke Regis
Page 179 and 180: Appendix BBus Stop Access Audit
Page 181 and 182: IssuesTraffic speed or volume? No f
Page 183 and 184: Appendix C: Types of Demand Respons
Page 185 and 186: unfamiliar with it. Given that maki
Page 187 and 188: Passenger feedbackAs detailed passe
Page 189: • Are the connecting bus services
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Jurassic Coast Transport Infrastructure Gap Analysis Study

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