Business concept, visions and objectivesAkaVision – overall strategiesAkaVisionThe most important control document at <strong>Akademiska</strong> <strong>Hus</strong> isAkaVision. The executive management, with broad-based supportwithin the organisation, lay down the business concept as well asstrategies, corporate culture and key figures within four sub-areas:marketing, profitability, properties/sustainability and empowermentand leadership.AkaVision is the overall policy document and describes the waywe should work, deal with customers and manage our assets.MissionThe owner’s mission and the primary task of <strong>Akademiska</strong> <strong>Hus</strong> is “tooffer universities and colleges suitable buildings for education andresearch”. The Company will also have responsibility as manager fortaking advantage of the major economic and cultural values in thebuildings.Business concept and vision<strong>Akademiska</strong> <strong>Hus</strong> shall be Sweden’s leading property company increative, purpose-designed environments for higher education andresearch.The key words in AkaVision are creativity, attractiveness, longtermthinking, profitability and efficiency.StrategiesThe Group works with strategies within four sub-areas: marketing,profitability, properties/sustainability and empowerment andleadership.MarketingWe operate throughout the country in a number of larger towns andcities with advanced knowledge and research activities. We areendeavouring to be the leading player in a balanced local market.Through local presence and external monitoring we are developingour knowledge of existing and potential customers and offer competitivesolutions that include both premises and service.We work actively through consistent uniform external and internalcommunication to disseminate knowledge about <strong>Akademiska</strong><strong>Hus</strong>, strengthen our brand name and create an understanding ofoperations among customers, employees, interested parties andowners.Our customers are:• universities and colleges• research institutes and research-intensive companies, authoritiesand other organisations that have a strategic link to our campusesand which contribute to creating an attractive totality.<strong>Akademiska</strong> <strong>Hus</strong> shall• create inspirational environments for our customers and in doingso contribute to reinforcing Sweden as a nation of knowledge.• be the most attractive property company for both customersand employees by focusing on ongoing improvement.• through long-term thinking in our ownership create propertymanagement that is forward thinking and flexible and providesthe customers with the service they are seeking.• create growth in value through good profitability and long-termproperty development.• offer the most cost-effective solutions and act in a businesslikemanner in open competition.ProfitabilityWe strive to achieve good profits, economic sustainability and financialcapacity.We run cost-effective operations with ongoing improvementand we can offer competitive rents and a range of services.Properties and sustainabilityWe develop campuses and buildings which are competitive in thelong-term and we manage these in an efficient and environmentallyadapted way with consideration given to the customers’ operations.We build and acquire for long-term ownership and in-housemanagement of properties.Return on equity, % Net operating profit, SEK m Profit before tax, SEK m353,50010,00030253,0002,5008,000202,0006,000151,5004,0001051,0005002,000020032004200520062007020032004200520062007020032004200520062007OutcomeTargetOutcomeTargetOutcomeTarget <strong>Akademiska</strong> <strong>Hus</strong> <strong>Annual</strong> <strong>Report</strong> 2007 | Business concept, visions and objectives
Empowerment and leadershipWe are working actively to co-ordinate work within the Group inorder to achieve a higher level of efficiency and be able to profile<strong>Akademiska</strong> <strong>Hus</strong> as a cohesive company. Through AkaVision wewill achieve a common course of action which is firmly establishedand accepted by all employees.Our actions should be on business terms and with a focus onthe customer. The demand for business thinking is just as importantas ensuring in our relationships with customers and personnel thatwe live up to the demands regarding ethics, morals and opennessthat ensue from our position as a public company.<strong>Akademiska</strong> <strong>Hus</strong> will be perceived as an attractive, stimulatingemployer.Objectives and fulfilment of objectivesThe <strong>Akademiska</strong> <strong>Hus</strong> accounting and financial objectives have beenestablished to provide a combination of a high return on equity, highgrowth capacity and financial stability. Other aims have been establishedto ensure that customers, employees and other interestedparties perceive <strong>Akademiska</strong> <strong>Hus</strong> as a leader in its field.Marketing objectives<strong>Akademiska</strong> <strong>Hus</strong> runs its relatively extensive customer surveys as wellas smaller ’event surveys’, following redevelopment for example.In a survey of over 630 decision-makers and operationalrepresentatives, it emerged that they were just as satisfied with<strong>Akademiska</strong> <strong>Hus</strong> has a landlord as they were the previous year. TheNKI (Satisfied Customer Index) was 69 for the second year in successionand this outcome was not in line with the target of 71.However, 94 per cent of the respondents stated that <strong>Akademiska</strong><strong>Hus</strong> was as good as or better than in the previous year. The factorsthat had the greatest impact on the NKI are property management(good collaboration operating and maintenance collaboration, goodhandling routines for fault reports and maintaining assurances regardingservice quality), construction operations and personal service.Objectives for properties and sustainabilityFollow-up of electricity, heating and water consumption is reportedtogether with other overall environmental objectives in the Environmentsection.The overall environmental objectives for energy managementhave been established for the coming year and in the long term – inthe case of energy management through to 2025. The long-termobjective is that the volume of purchased energy, stated in kWh/m 2 ,is reduced by 30 per cent compared with 2000.Profitability objectivesThe owner’s overall financial objectives are that the return (profit aftertax) on average equity over a business cycle shall be the equivalentof the five-year government bond interest rate plus four percentagepoints. For 2007, the return on equity was 4.9 per cent comparedwith the target of 8.2 per cent. The interest rate trend during 2007has meant that the average five-year government bond interest ratewas 4.2 per cent. In addition, the dividend should be 50 per cent ofthe profit after financial items, excluding unrealised changes in value,with a deduction for current tax. The equity ratio ought to be at least35 per cent.Employee and leadership objectivesThe Satisfied Employee Index (NMI) describes how satisfied theemployees are with their working situation. The survey for 2007, witha 94% response rate, showed that the Group’s employees havebecome considerably more satisfied with the working situation comparedwith previous years. The outcome, with an improvement ofthree units, was in line with the target of 69.The factors which had the greatest impact on the NMI are theemployer, duties, competence, development and information.The total attendance at work was 96.7 per cent and was animprovement on last year’s figure of 96.0 per cent.NKI (Satisfied Customer Index)NMI (Satisfied Employee Index)8080606040402020020032004200520062007020032004200520062007OutcomeTargetOutcomeTarget<strong>Akademiska</strong> <strong>Hus</strong> <strong>Annual</strong> <strong>Report</strong> 2007 | Business concept, visions and objectives
- Page 6 and 7: Review of the yearAkademiska Hus 20
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Akademiska Hus - a partner in the d
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SustainabilityAkademiska Hus’s am
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AddressesGROUP HEAD OFFICEAkademisk