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ISSN No - RBS

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OBJECTIVE-3:To study the factors that influence thecustomers in selecting a particularproduct in private insurancecompanies. The statistical tools usedto analyze are average rank analysisand average percentage analysis. Theresults are displayed in the form ofcharts with interpretation. Selectingthe particular product in privatehealth insurance companies.It is understood from Chart-2 that therespondents have given first rank totax benefits which they consider to bethe priority among the other factorslike bonus and premium amount.OBJECTIVE-4:To study the customers’ opinion /perception towards services providedby the private health insurancecompanies. The statistical tools usedto analyze are percentage analysis.The results are given in the form oftables with suitable interpretation.The following is the outcome of thecustomers’ opinion/perception towardsservices based on the percentageanalysis the following is the outcome:• Majority of the respondents prefercash as a convenient mode ofpayment.• Majority of the respondents wereof the opinion that the servicerendered by the agents or theadvisors is good followed by 45% asnormal rating to agents’ services.• Respondents felt that there is afair promptness when the claimsare settled to the policyholders.Chart-2: Average ranking of factors for selecting the particular policyDecember 2010 Vol. 7, Issue 2[ 89 ]

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