Crime and Criminal Tracking Network & Systems (CCTNS) Request ...

Master Service Agreementthe avoidance of doubt, it is expressly clarified that the payments shall be deemed to include allancillary and incidental costs and charges arising in the course of delivery of the Servicesincluding consultancy charges, infrastructure costs, project costs, implementation andmanagement charges and all other related costs including taxes which are addressed in thisClause.Client CRIMEI2.15.2. Invoicing and Settlement(a) Subject to the specific terms of the SLA, the System Integrator shall submit its invoices inaccordance with the following principles:(I) The Client shall be invoiced by the System Integrator for the Services. Generally and unlessotherwise agreed in writing between the Parties or expressly set out in the SLA, the SystemIntegrator shall raise an invoice along with necessary approvals as per Schedule VI of thisAgreement, and(II) Any invoice presented in accordance with this Article shall be in a form agreed with theClient.(b) The System Integrator alone shall invoice all payments after receiving due approval from thecompetent authority. Such invoices shall be accurate and all adjustments to or changes in theterms of payment as stated in Schedule VI of this Agreement. The System Integrator shall waiveany charge for a Service that is not invoiced within six months after the end of the month in whichthe change relating to such Service is authorized or incurred, whichever is later.(c) Payment shall be made within 30 working days of the receipt of invoice along with supportingdocuments by the Client subject to penalties. The penalties are imposed on the vendor as per theSLA criteria specified in the SLA.(d) The Client shall be entitled to delay or withhold payment of any invoice or part of it delivered bythe System Integrator under Schedule VI of this Agreement where the Client disputes/ withholdssuch invoice or part of it provided that such dispute is bona fide. The withheld amount shall belimited to that which is in dispute. The disputed / withheld amount shall be settled in accordancewith the escalation procedure as set out in Schedule V of this Agreement. Any exercise by theClient under this Clause shall not entitle the System Integrator to delay or withhold provision ofthe Services.(e) The Client shall be entitled to delay or withhold payment of any invoice or part of it delivered bythe System Integrator under Schedule V of this Agreement where the disputes any previousArunachal Pradesh Police Page 27