Crime and Criminal Tracking Network & Systems (CCTNS) Request ...

More documents

Recommendations

Info

Master Service AgreementandCommissioning of theData CenterEquipment5 Capacitybuilding6 DataDigitization7 Maintenancephasedate ofsigning ofcontractAll thetraineesshouldpass thetrainingZerotolerancefor HighImpactingerrors andless than 3lowimpactingerrors percase fileAll theissuesLessthan80%andmorethan60%marksNo highimpacting errorand 1-2lowimpacting errorsResolution ofRs. 500/-PerTraineeRs. 50/-errorRs. 250/-perLessthan60%marks1 ormorehighimpacting error(s) a andless than3 lowimpacting errorsORmorethan3lowimpacting errorsResolution of themonth ofdelayRs. 1000/-per traineeRs. 100/-error andentire caseto be redoneRs.500/- forevery daybeginningof theassignmentResultsfromexamination test, posttrainingcourseError percase fileduringverificationTime anddate ofindependentaudit toverify thatthe datacenter is asper theSpecificationsThe feedbackof theattendeesmust betaken aftereverytrainingsession/program and thisfeedbackshould beleveraged forimprovingthe capacitybuildingprogramError rate ismeasured bypercentage ofthe recordswithcorrectionsmarked bydesignatedofficialsArunachal Pradesh Police Page 72
Master Service Agreementreportedregardinghardware,softwareetc. shouldberesolvedwithin 24hours(within 1workingday)issueswithin 2workingdays ofreportinginstanceissueafter 2workingdaysdelay overand abovebeyondreporting ofthe issueNote: Based on the requirement, above service levels can be change at the time of project execution.Client CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS PROJECT3. Violations and Associated Penalties:(a) The primary intent of Penalties is to ensure that the system performs in accordance with thedefined service levels. Penalties are not meant to be punitive or, conversely, a vehicle foradditional fees.(b) Penalty Calculations. The frameworks for Penalties, as a result of not meeting the ServiceLevel Targets are as follows:(I) The performance will be measured for each of the defined service level metric against theminimum / target service level requirements and the violations will be calculatedaccordingly.(II) The number of violations in the reporting period for each level of severity will be totaledand used for the calculation of Penalties.(III) Penalties applicable for each of the high severity violations are 0.1% of respective paymentperiod payment to the SI.IV) Penalties applicable for each of the medium severity violations are 0.05% of respectivepayment period payment to the SI.ClienACKING NETWORK AND SYSTEMS PROJECTPost Implementation Phase SLAs:Arunachal Pradesh Police Page 73
Page 1:
Client CRIME & CRIMINAL TRACKING NE
Page 4 and 5:
Master Service AgreementClient CRIM
Page 6 and 7:
Master Service AgreementSWAN State
Page 8 and 9:
Master Service Agreement Formulatin
Page 10 and 11:
Master Service Agreement1 RFP Refer
Page 12 and 13:
Master Service Agreement2.1.1. Inte
Page 14 and 15:
Master Service Agreement(I) Success
Page 16 and 17:
Master Service Agreement(c) In the
Page 18 and 19:
Master Service AgreementAgreement,
Page 20 and 21:
Master Service Agreement(a) It has
Page 22 and 23: Master Service Agreement(Client) in
Page 24 and 25: Master Service Agreementnecessary,
Page 26 and 27: Master Service Agreement2.14.5. Coo
Page 28 and 29: Master Service Agreementinvoice or
Page 30 and 31: Master Service Agreement2.16.2. Eff
Page 32 and 33: Master Service Agreementsubrogated
Page 34 and 35: Master Service Agreement(g) Any req
Page 36 and 37: Master Service Agreement(a) The Cli
Page 38 and 39: Master Service AgreementClient‟s
Page 40 and 41: Master Service AgreementSystem Inte
Page 42 and 43: Master Service Agreement(a) No amen
Page 44 and 45: Master Service Agreement(a) Any dis
Page 46 and 47: Master Service AgreementControlCCTN
Page 48 and 49: Master Service AgreementProject Imp
Page 50 and 51: Master Service Agreement3.2.1. Chan
Page 52 and 53: Master Service Agreement(c) The Par
Page 54 and 55: Master Service Agreementabove and s
Page 56 and 57: Master Service Agreementof exit man
Page 58 and 59: Master Service Agreementits nominat
Page 60 and 61: Master Service Agreement(I) Establi
Page 62 and 63: Master Service Agreementempowered t
Page 64 and 65: Master Service Agreement2. Completi
Page 66 and 67: Master Service Agreement Any fluctu
Page 68 and 69: Master Service Agreementparameters
Page 70 and 71: Master Service AgreementThis servic
Page 74 and 75: Master Service Agreement1. Primary
Page 76 and 77: Master Service AgreementEach occurr
Page 78 and 79: Master Service AgreementThe list of
Page 80 and 81: Master Service AgreementArunachalPr
Page 82 and 83: Master Service AgreementPerformance
Page 84 and 85: Master Service AgreementHelpdeskPer
Page 86 and 87: Master Service AgreementPerformance
Page 88 and 89: Master Service Agreement(a) The pri
Page 90 and 91: Master Service Agreement(Identify a
Page 92 and 93: Master Service Agreement SI will ha
Page 94 and 95: Master Service AgreementPhaseII(D=T
Page 96 and 97: Master Service Agreementancesupport
Page 98 and 99: Master Service Agreement(19) Genera
show all

Crime and Criminal Tracking Network & Systems (CCTNS) Request ...

Create successful ePaper yourself

Delete template?

Save as template?