Crime and Criminal Tracking Network & Systems (CCTNS) Request ...

Master Service AgreementancesupportContinuations of Helpdesk for Providing Support to allLocationsRegular supervision, monitoring and extending support todepartment for smooth functioning of project.SISI/SPMUL CRI & CRIMINAL TRACKING NETWORK AND SYSTEMS PROJECTAnnexure – D: Bill of MaterialGo live+ 36(A). Bill of Material – Software Solution:The SI will ensure that all the licenses of proposed application / system software etc. procured forthis project are procured in the name of DGP, Arunachal Pradesh Police and shall be as perrequirement of this RFP.Note: Technical Statement for software solutions mentioned in the “Solution Information and Bill ofMaterial Software solution” part of Volume-II of this RFP should be considered for Bill of MaterialSoftware Solutions(B). Bill of Material – Infrastructure:Technical Compliance Statement mentioned in the in Annexure-III - Bill of Quantity and Annexure-V Technical Specifications given in Volume-I of this RFP should be considered for Bill of MaterialInfrastructure.Annexure – E: Roles & Responsibilities of the Parties1. Roles and Responsibilities of System Integrator:(1) Preparation of Detailed Project Plan in line with the overall plan provided in the RFP. The sameshould be prepared in consultation with Arunachal Pradesh Police or its nominated agency(2) Procure, install, commission, operate and maintain:(a) Requisite hardware & system software at Police Units, Data Center and other locations as perthe requirements mentioned in this RFP(b) Networking equipments, connectivity services and LAN as per the requirements mentioned inthis RFP,(c) Meet the defined SLAs for the performance of the system.Arunachal Pradesh Police Page 96