Crime and Criminal Tracking Network & Systems (CCTNS) Request ...

Master Service Agreement2.18. Force Majeure .............................................................................................................................. 323. Schedules ........................................................................................................................................... 453.1. Schedule – 1(Definition) ................................................................................................................ 453.2. Schedule – II: Change Control Schedule ........................................................................................ 493.2.1. Change Management Process....................................................................................................... 503.3. Schedule – III: Exit Management Schedule .................................................................................... 513.3.1. Purpose.......................................................................................................................................... 513.3.2. Transfer of Assets ......................................................................................................................... 523.3.3. Cooperation and Provision of Information................................................................................... 533.3.4. Confidential Information, Security and Data ............................................................................... 533.3.5. Employees .................................................................................................................................... 543.3.6. Transfer of Certain Agreements ................................................................................................... 543.3.7. Rights of Access to Premises ....................................................................................................... 553.3.8. General Obligations of the System Integrator .............................................................................. 553.3.9. Exit Management Plan................................................................................................................. 553.4. Schedule – IV: Audit, Access and Reporting .................................................................................. 573.4.1. Purpose......................................................................................................................................... 573.4.2. Audit Notice and Timing.............................................................................................................. 573.4.3. Access ........................................................................................................................................ 573.4.4. Audit Rights................................................................................................................................ 583.4.5. Audit Rights of Sub-Contractors, Suppliers and Agents ............................................................. 583.4.6. Action and Review ...................................................................................................................... 593.4.7. Terms of Payment....................................................................................................................... 593.4.8. Records and Information ............................................................................................................. 593.5. Schedule – V: Governance Schedule ............................................................................................. 593.5.1. Purpose...................................................................................................................................... 593.5.2. Governance Structure................................................................................................................... 603.5.3. Governance Procedures ............................................................................................................... 613.5.4. The payment under the various cost heads is given as under: .................................................... 623.6. Schedule – VI: Payment Schedule ................................................................................................. 624. Service level Agreement ................................................................................................................... 665. Annexure............................................................................................................................................ 90Annexure – A: Format for Change Control Notice ............................................................................... 90Annexure – B: List of Services to be provided by the SI ...................................................................... 92Annexure – C: Minimum Required Deliverables and Associated Timelines ....................................... 93Annexure – D: Bill of Material.............................................................................................................. 97Annexure – E: Roles & Responsibilities of the Parties ........................................................................ 97Arunachal Pradesh Police Page 3