Crime and Criminal Tracking Network & Systems (CCTNS) Request ...

Master Service Agreement(19) Generation of the report for the monitoring of SLAs.(20) Meet the minimum defined Technical Specifications for the IT Infrastructure includingHardware and networking equipments keeping in mind the application and future requirements ofthe Arunachal Pradesh Police / Client2. Roles and Responsibilities of Client/Arunachal Pradesh Police or its nominated agency:(1) Provide adequate space for setting up of infrastructure, software development and other activitiesto be carried out by the Bidder.(2) Coordination between all the Police Units for providing necessary information for the study anddevelopment / customization of the necessary solution.(3) Co-ordination with MP SWAN SI and other state agencies to assist the selected bidder inexecution of the project.(4) Coordinate with Bidder for conducting workshops for the Stakeholder departments.(5) Provide the data available in the form of physical files or existing databases to the selected bidderfor digitization purposes.(6) Deployment of staff members of the Department for verification of the digitized data within thedefined timelines.(7) Ensure that Data Backups are being taken regularly by bidder as per the schedule agreed upon.(8) Ensure that the hardware and other infrastructure deployed by the bidder at HQ, DC etc. meetsthe minimum specifications as mentioned in RFP and is maintained properly to meet the SLAs asdefined in RFP.(9) Monitoring of overall timelines, SLAs and calculation of penalties accordingly.(10) Conducting UAT for the application solution deployed.Arunachal Pradesh Police Page 98