Crime and Criminal Tracking Network & Systems (CCTNS) Request ...

Master Service Agreement(3) Addressing technology obsolescence by appropriate up-gradation, replacement, and / orreplenishment of systems deployed at various locations (data center, HQ and other locations).(4) Insure the entire hardware against the infrastructure deployed at various locations for the entireduration of the contract against vandalism, theft, fire and lightening.(5) Keep all system software i.e. OS, antivirus, office applications etc., for Servers, PCs etc. at DataCentre and various locations, up to date by installing regular upgrades / patches.(6) Rectification of system software problems due to crashing or malfunctioning of the OS, RDBMS,or front end within the time limits to meet the SLAs as defined in RFP Volume 1.(7) Develop / customize, deploy and maintain the requisite Software Solution as per therequirements of the Department at concerned locations.(8) Provide necessary support for the resolution of bugs, patches, & upgrades of the softwaresolution.(9) Provide necessary manpower for managing the Change Requests.(10) Design various manuals like User manual, Trouble Shooting manual etc. for the system.(11) Provide training on application modules to the staff members and stakeholders of theDepartment(12) Maintain the business continuity.(13) Deploy the required manpower to manage the operations.(14) Ensuring the SLAs for downtime of system, software customization, procurement and deliveryof hardware & networking equipments, errors in data entry, etc.as defined in RFP Volume 1 aremet.(15) Management and quality control of all services and infrastructure.(16) Any other services which is required for the successful execution of the project.(17) Regular Backup as per the schedule and Disaster Recovery.(18) Generation of MIS reports as per the requirements of Arunachal Pradesh Police / Client.Arunachal Pradesh Police Page 97