Crime and Criminal Tracking Network & Systems (CCTNS) Request ...

Master Service AgreementThis service level will be monitored and measured on a per District basis throughonline examination of each trainee and their resultIf the training quality in the program falls below the minimum service level, it willbe treated as one (1) violation.The total number of violations for the payment period will be the cumulativenumber of violations across all the programs across all Districts in the paymentperiod.2. Data Migration / DigitizationService LevelDescriptionData Migration/DigitizationMeasurementErrors having “High” impact would amount from mistakes in section of offence/FIR details/ Name of accused or complainant/ particulars of accused such asaddress, contact details, ID (DL No., passport No. etc.). High impacting errorsshall have direct implications to penalties.Errors having “Low” impact would amount from other mistakes. 3 or less lowimpacting errors per case file will not be subjected for penalties, however mistakeswould be corrected by SI at the time of such incident is reported.Severity of Violation: HighThis service level will be measured on a monthly basis for each Police Station /Higher Office.If the data migration / digitization service level in a police station / higher officefalls below the minimum service level, it will be treated as one (1) violation.The total number of violations for the payment period will be the cumulativenumber of violations across all the police stations / higher offices in the paymentperiod.Arunachal Pradesh Police Page 70