Sustainability Report - Dell

Global Business Ethics and ComplianceDell is committed to operating our business with honesty andintegrity. Our company's success stems from our commitmentto building direct and honest relationships with our customers,investors, business partners, employees, and our community.For each employee, this culture requires delivering asuperior customer experience and operational excellence, aswell as creating shareholder value, with an emphasis on trust,integrity, honesty, judgment, respect, managerial courageand responsibility.This means that we will only seek success while doing what isright and being accountable to higher ethical standards—above and beyond compliance with the law. Insisting on thesehigher standards in both our workforce and our dealings withour business partners strengthens our relationships, demonstratestransparency, and creates an environment of dependabilityand trust.Global Ethics and Compliance PolicyDell's Global Ethics and Compliance Mission is to help foster aculture of performance with integrity that holds to the higheststandards of ethical behavior and values as stated in the Soulof Dell, and adheres to the spirit and requirements of the lawsin countries where Dell operates.We expect our business leaders to set the highest standardsof ethical behavior. Our global ethics and compliance policyis mandated by our CEO and is integrated into all aspects ofour business operations through the guidance of our ChiefEthics and Compliance Officer and the Global Ethics andCompliance Office.Global Ethics Campaign SuccessDell believes in creating ethics communications thatare relevant and adaptable to our global workforce.Dell's global internal Ethics Campaign was judged tohave the greatest impact consistently in all employeesurveys for 2005.2005 Recognition and Awards for EthicsDell's focus on conducting our business with a higherstandard of ethical behavior has been recognized byrelevant third parties worldwide:• Dell was named to Barron's List of Most-RespectedGlobal Corporations. Dell was listed seventh andcalled out for our ability to stay a step ahead of fastmovingindustries.• Dell again ranked among World's Most RespectedCompanies by the Financial Times.• Dell Canada ranked on the Top 10 list of Canada'sMost Admired Corporate Cultures according toWaterstone Human Capital's inaugural study.• The Austin Dispute Resolution Center presentedDell's P.A. Todd, director of the Office of the Ombuds,with the 2005 Peacemaker Award in the businesscategory.• Dell was named to the list ofthe 100 Best CorporateCitizens by Business Ethicsmagazine. The aim of thislisting is to identify firms thatexcel at serving a variety ofstakeholders with excellenceand integrity.As a global corporation, we recognize that cultures representedin today's global workforce define right from wrong differently;therefore, we place a high level of importance on ethics education,disseminating interactive and team-oriented trainingmaterials to all employees globally through our Web site andpeople managers. All training materials are tailored for globalapplication to various business units, and they include trainingon ethics policies, role-play scenarios, training videos and othervaluable resources. These materials are included in new hireorientation packages for employees in new and existing sitesaround the world.We encourage all employees to ask questions, seek advice, orget help interpreting Dell's Code of Conduct or a related policy.In turn, we supply managers with the resources they need toaddress the reporting of unethical behavior and to provideproper guidance. We also provide an ethics helpline—a thirdparty,toll-free telephone service available 24 hours a day,seven days a week—as a resource for getting confidentialguidance or reporting suspected violations of the code orany law.D E L L S U S T A I N A B I L I T Y R E P O R T • F I S C A L Y E A R 2 0 0 619