Managing Computers in Large Organizations
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<strong>Manag<strong>in</strong>g</strong> Microcomputers <strong>in</strong> <strong>Large</strong> <strong>Organizations</strong><br />
http://www.nap.edu/catalog/167.html<br />
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PERSONAL COMPUTING, NOT PERSONAL COMPUTERS 130<br />
Personal Comput<strong>in</strong>g, Not Personal<br />
<strong>Computers</strong><br />
Norman M. Epste<strong>in</strong>*<br />
At E.F. Hutton we do not believe <strong>in</strong> personal computers, but we do believe<br />
<strong>in</strong> personal comput<strong>in</strong>g. This is more than a semantic difference. It affects the<br />
technology applied, the philosophy we adhere to, and the plann<strong>in</strong>g that went<br />
<strong>in</strong>to our system.<br />
Although we th<strong>in</strong>k our approach is very obvious and logical one,<br />
apparently others do not. It rem<strong>in</strong>ds me of the famous story of Louis Pasteur<br />
and the maggots. In Pasteur's day people believed that maggots came from<br />
decay<strong>in</strong>g meat because every place there was decay<strong>in</strong>g meat there were<br />
maggots. But Pasteur, be<strong>in</strong>g a scientist, took decay<strong>in</strong>g meat, put it <strong>in</strong> a large bell<br />
jar, and covered the bell jar with gauze. He came back three days later and<br />
found the maggots on top of the gauze, prov<strong>in</strong>g that maggots came from gauze.<br />
In short, the system has to suit you. And if you look around, no one is<br />
wear<strong>in</strong>g the same suit. Our organization would seem to be a perfect candidate<br />
for personal computers. We have 400 branch offices around the world and a<br />
campus <strong>in</strong> lower Manhattan with 6,000 people <strong>in</strong> 12 build<strong>in</strong>gs. We have 9,000<br />
people <strong>in</strong> the field, 6,000 account executives, and 3,000 people <strong>in</strong> support<br />
positions.<br />
Our goal has been to automate the operation <strong>in</strong> the field. Therefore,<br />
* Norman M. Epste<strong>in</strong> is executive vice-president and director of E.F. Hutton Group<br />
and E.F. Hutton and Company, Inc., New York, New York.<br />
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