Managing Computers in Large Organizations
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<strong>Manag<strong>in</strong>g</strong> Microcomputers <strong>in</strong> <strong>Large</strong> <strong>Organizations</strong><br />
http://www.nap.edu/catalog/167.html<br />
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INDEX 149<br />
Resource use, 90-91<br />
Response time, 86-87<br />
Retra<strong>in</strong><strong>in</strong>g, 113, 136<br />
Return on <strong>in</strong>vestment (ROI) calculations,<br />
117<br />
Review procedures, 75<br />
Reynolds Metals Company, 101-114<br />
Robotics, 61<br />
Roll<strong>in</strong>g resources, 20<br />
Rosser, William C., 69-70<br />
Rotation policies, 93<br />
S<br />
Sales support, 133<br />
Security, see data security<br />
Self-document<strong>in</strong>g tools, 47<br />
Semiconductor technology, 22-25, 27<br />
Sign-on codes, 88, 92, 132<br />
SIMSCRIPT, 128<br />
S<strong>in</strong>gle-user operat<strong>in</strong>g systems, 20<br />
Sisson, Roger L., 8, 70, 81-92<br />
Skill sets, 7, 75-76<br />
Software<br />
basic applications, 32<br />
custom applications, 34-35, 103-104, 111<br />
<strong>in</strong>tegrated, 4-5, 21, 32-35, 54<br />
licens<strong>in</strong>g restrictions on, 7-8, 74<br />
most successful, 28-29<br />
off-the-shelf, 35, 117, 120-121<br />
user-friendly, 86-87, 120-121, 129<br />
Software acquisition policies, 115, 118, 120<br />
Software development<br />
centralized vs. decentralized, 110,<br />
126-127<br />
end-user, 89-90, 92, 125, 128-129<br />
focus of, 19-21, 37<br />
hardware controlled, 30-31<br />
<strong>in</strong>dividual geniuses vs. formal development<br />
teams, 28-30<br />
Software library, 139<br />
Software piracy, 74<br />
Software proliferation, 120-121, 126, 139<br />
Software vendors, 28-35<br />
Spreadsheets, 28-29, 31, 39, 104, 107, 133<br />
Stages of evolution of computers and<br />
<strong>in</strong>formation systems, 124-125<br />
Stand-alone comput<strong>in</strong>g, 54<br />
Standardization, see centralization vs.<br />
decentralization; management; ma<strong>in</strong>tenance,<br />
Standardized ma<strong>in</strong>tenance, 117<br />
Standards, establishment of, 128<br />
Stanford Research Institute, 60<br />
State government policies, 115-123<br />
Synapse, 26<br />
Systems development, 75, 79, 104, 122,<br />
125<br />
Systems generators, 47<br />
T<br />
Technical computation, 105, 107-108<br />
Technical excellence, 95-96<br />
Technologists, role of, 127-128<br />
Teleconferenc<strong>in</strong>g, 64<br />
Telephone access, illegal, 88<br />
Telephone management, 62<br />
Telephony, 64<br />
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