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Emerging Trends and Challenges

FTPartnersResearch-GlobalMoneyTransferTrends

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Global Money Transfer<br />

Industry <strong>Trends</strong> – Comparing <strong>and</strong> Contrasting Global Money Transfer Markets<br />

International Payment Specialists are substantially<br />

different than Consumer Remittance Providers<br />

Consumer Remittance Providers<br />

(primarily C2C)<br />

International Payment Specialists<br />

(B2B / C2B)<br />

Distribution<br />

Medium of<br />

Payment<br />

Customer <strong>and</strong><br />

Transaction<br />

Profile<br />

Technology<br />

Financial<br />

Profile<br />

• Agent-based distribution model<br />

• Agents take a cut of the transaction on both the sending<br />

<strong>and</strong> receiving side<br />

• Typically cash-based<br />

• Provider must settle with each agent<br />

• Credit risk exposure to agents<br />

• Unbanked / under-banked consumer customer base<br />

• Low average transaction size, ~$300<br />

• Relatively high customer acquisition costs<br />

• Traditionally limited leveraging of technology to attract<br />

new business<br />

• Traditional offline customer acquisition<br />

• Outdated execution platforms; moving online / mobile<br />

• Mid to high single digit expected volume growth<br />

• Commoditized industry<br />

• Continual decline in pricing<br />

• Margins under pressure<br />

• Under threat from new entrants<br />

• Typically direct distribution; some partnerships <strong>and</strong> white<br />

labeling of technology platforms<br />

• Limited / no cash physically involved<br />

• Money moves from bank account to bank account<br />

• Relatively lower credit risk<br />

• Affluent consumer <strong>and</strong> business customers<br />

• Relatively high average transaction size, $10k - $20k<br />

• Relatively low customer acquisition costs<br />

• Leveraging technology to attract <strong>and</strong> retain customers<br />

• More efficient online execution platforms<br />

• White-labeling <strong>and</strong> integration with accounts payables,<br />

invoicing, <strong>and</strong> ERP systems<br />

• Strong double digit growth<br />

• Less commoditized = better margins<br />

• More fragmented<br />

• Opportunity for economies of scale through<br />

consolidation<br />

11

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