ANNUAL%20REPORT%202015%20eng

Sustainability Report
Community engagement
Maintaining robust relationships and building trust with relevant stakeholders including local community members
and local government are pivotal in sustaining a successful business operation. We acknowledge that our mining
operations have significant economic, social and environmental impacts on local communities and in turn, the
communities’ concerns, needs, aspirations and activities impact our business in a multitude of ways. We provide
factual and reliable information to the local communities about the Company’s operations and future plans/
projects, and foster face-to-face interactions with project affected communities to understand their concerns and
expectations. Since its inception, MMC has strived to develop effective ways to engage with its local stakeholders.
Our consultation and engagement with the host community members take many forms including, but are not
limited to the following:
• Regular communications of our dedicated community engagement staff with affected herder households and
resettled families;
• Regular meetings with local government administration;
• Monthly meetings with Community Development Advisory Councils established in each impact soum to
provide a better platform for dialogues between the Company and the local communities;
• Annual public consultation and disclosure activities (open ger events);
• Community surveys (socio-economic baseline studies, satisfaction surveys);
• Community site tours;
• Community development programs;
• Operation of information centres and hotlines;
• Publication of monthly environmental monitoring data on our monthly bulletin;
• Annual reports/CSR reports; and
• News bulletins.
We pride ourselves in pioneering the first public consultation and discussion event in South Gobi prior to the
start of our mining operations and maintain our active engagement with the local communities on a regular basis.
These practices, especially two-way communication on responsible water management practices in particular, are
considered as exemplary by local and international experts.
In 2015, we continued our active involvement in the IFC financed South Gobi Water and Mining Industry
roundtable discussions and shared our experience with fellow mining companies which operate in the region. A
voluntary code of practice was developed based on the outcome of the discussions and MMC, alongside with the
participating companies, made a voluntary commitment to responsible, legally compliant and sustainable use of
water.
Grievance management
We have a formal process to accept, assess and resolve community concerns, complaints and grievances about
the performance or behaviour of the Company and the employees. Accordingly, we established the Grievance
Management Plan, in order to assess whether the Company is responsive to community and worker complaints
and to assess whether these complaints are handled in a comprehensive and consistent manner.
Annual Report 2015
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