REPAIRMEN MAY GYP YOU-1951
"For six months," says The Neiv York Herald Tribune, "the two authors of this perturbing little volume made a nationwide investigation of the higher nature, if any, of the American repairman. Buying a used car of distinguished make, they engaged the assistance of a lady who looked more helpless than she was, and traveled 19,000 miles, with 1,700 calls on repair shops." "And no one," adds the Boston Post, "could ever pass this book with indifference Whatever your experience with repairmen may have been, you'll find its counterpart here. You will point it out with great satisfaction, and you'll say: 'There! That's exactly what happened to me once.' And you're lucky if it has happened only once. The Post can't think of any subject for research that touches more people. Buy this book, and you will get your money back, over and over, in amounts saved through your wisdom." "There are some amusing stories in it," says the Baltimore Sun, and the Washington Post thinks that the funniest were "the authors' experiences with the Rube Goldberg testing machines used by some shops to impress customers." "The articles in The Reader's Digest were interesting," remarks the Springfield Republican, "but they left room for doubt. The book, however, with details of the almost laboratory caution used by the authors in making their tests, is alarmingly convincing."
"For six months," says The Neiv York Herald Tribune,
"the two authors of this perturbing little volume made a
nationwide investigation of the higher nature, if any, of the
American repairman. Buying a used car of distinguished
make, they engaged the assistance of a lady who looked
more helpless than she was, and traveled 19,000 miles, with
1,700 calls on repair shops."
"And no one," adds the Boston Post, "could ever pass
this book with indifference Whatever your experience with
repairmen may have been, you'll find its counterpart here.
You will point it out with great satisfaction, and you'll say:
'There! That's exactly what happened to me once.' And
you're lucky if it has happened only once. The Post can't
think of any subject for research that touches more people.
Buy this book, and you will get your money back, over and
over, in amounts saved through your wisdom."
"There are some amusing stories in it," says the Baltimore
Sun, and the Washington Post thinks that the funniest were
"the authors' experiences with the Rube Goldberg testing
machines used by some shops to impress customers."
"The articles in The Reader's Digest were interesting,"
remarks the Springfield Republican, "but they left room
for doubt. The book, however, with details of the almost
laboratory caution used by the authors in making their tests,
is alarmingly convincing."
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AUTOMOBILES 89<br />
make but little difference in the degree of honesty<br />
or otherwise with which it treats its customers.<br />
The following cases uncover the vein of gyppery<br />
which is to be found in every phase of the<br />
repair industry, often in greater proportion than<br />
the square dealing which so many<br />
too long taken for granted :<br />
citizens have<br />
CASE 162. New Orleans, Louisiana. A large<br />
dealer garage that occupies a city block. An athletic,<br />
good-looking mechanic carefully put a<br />
cover on the seat to protect<br />
it then tested the car.<br />
When he had finished he said to the service manager:<br />
"Her clutch is gone." "Are you sure?" I<br />
asked. "Yes,<br />
that's what it is all right." Here the<br />
service manager chimed in: "Well, the labor for<br />
overhauling a clutch is $12, plus whatever parts<br />
are required. The parts will be extra." Of course<br />
there was nothing wrong with the clutch.<br />
CASE 109. Miami, Florida. I sat in the car, as<br />
I often did, and watched the mechanic surrepti-<br />
the crack between the hood and<br />
tiously through<br />
the cowl. This man saw the loose wire, connected<br />
it lightly, came back to where I was sitting, and
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