REPAIRMEN MAY GYP YOU-1951
"For six months," says The Neiv York Herald Tribune, "the two authors of this perturbing little volume made a nationwide investigation of the higher nature, if any, of the American repairman. Buying a used car of distinguished make, they engaged the assistance of a lady who looked more helpless than she was, and traveled 19,000 miles, with 1,700 calls on repair shops." "And no one," adds the Boston Post, "could ever pass this book with indifference Whatever your experience with repairmen may have been, you'll find its counterpart here. You will point it out with great satisfaction, and you'll say: 'There! That's exactly what happened to me once.' And you're lucky if it has happened only once. The Post can't think of any subject for research that touches more people. Buy this book, and you will get your money back, over and over, in amounts saved through your wisdom." "There are some amusing stories in it," says the Baltimore Sun, and the Washington Post thinks that the funniest were "the authors' experiences with the Rube Goldberg testing machines used by some shops to impress customers." "The articles in The Reader's Digest were interesting," remarks the Springfield Republican, "but they left room for doubt. The book, however, with details of the almost laboratory caution used by the authors in making their tests, is alarmingly convincing."
"For six months," says The Neiv York Herald Tribune,
"the two authors of this perturbing little volume made a
nationwide investigation of the higher nature, if any, of the
American repairman. Buying a used car of distinguished
make, they engaged the assistance of a lady who looked
more helpless than she was, and traveled 19,000 miles, with
1,700 calls on repair shops."
"And no one," adds the Boston Post, "could ever pass
this book with indifference Whatever your experience with
repairmen may have been, you'll find its counterpart here.
You will point it out with great satisfaction, and you'll say:
'There! That's exactly what happened to me once.' And
you're lucky if it has happened only once. The Post can't
think of any subject for research that touches more people.
Buy this book, and you will get your money back, over and
over, in amounts saved through your wisdom."
"There are some amusing stories in it," says the Baltimore
Sun, and the Washington Post thinks that the funniest were
"the authors' experiences with the Rube Goldberg testing
machines used by some shops to impress customers."
"The articles in The Reader's Digest were interesting,"
remarks the Springfield Republican, "but they left room
for doubt. The book, however, with details of the almost
laboratory caution used by the authors in making their tests,
is alarmingly convincing."
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
TRADE REACTIONS 241<br />
head. We had quotas to make on oil and lube<br />
jobs. In the shop we had to turn out a certain<br />
dollar volume every week. And so if we were low<br />
and it was easy to slip an extra coil on the bill,<br />
we did it."<br />
We agreed that repairmen have a point when<br />
they say<br />
that their time and the benefit of their<br />
experience are valuable and worth something in<br />
even the smallest cases. But they are worth something<br />
only when the repairman tells the truth<br />
and the whole truth. And if these reactions of the<br />
trade prove nothing else, they prove<br />
that the<br />
customer, too, must treat his repairman as<br />
squarely as he expects<br />
to be treated himself.<br />
Here's what a small garage owner in Michigan<br />
has to say on that subject:<br />
. . . Then there was the first snowfall. I am not<br />
poetic, but I always remember the first snowfall. We<br />
have one every year. You pull cars out from 10 P.M.<br />
until 7 A.M. They are always just off the road. I have<br />
never found a motorist who honestly admitted that<br />
he needed a wrecker. There may be but three inches<br />
of windshield showing above the mud, but all he<br />
needs is a little push. They didn't expect any trouble,<br />
so they didn't bring any money. However, they have
Change language