REPAIRMEN MAY GYP YOU-1951
"For six months," says The Neiv York Herald Tribune, "the two authors of this perturbing little volume made a nationwide investigation of the higher nature, if any, of the American repairman. Buying a used car of distinguished make, they engaged the assistance of a lady who looked more helpless than she was, and traveled 19,000 miles, with 1,700 calls on repair shops." "And no one," adds the Boston Post, "could ever pass this book with indifference Whatever your experience with repairmen may have been, you'll find its counterpart here. You will point it out with great satisfaction, and you'll say: 'There! That's exactly what happened to me once.' And you're lucky if it has happened only once. The Post can't think of any subject for research that touches more people. Buy this book, and you will get your money back, over and over, in amounts saved through your wisdom." "There are some amusing stories in it," says the Baltimore Sun, and the Washington Post thinks that the funniest were "the authors' experiences with the Rube Goldberg testing machines used by some shops to impress customers." "The articles in The Reader's Digest were interesting," remarks the Springfield Republican, "but they left room for doubt. The book, however, with details of the almost laboratory caution used by the authors in making their tests, is alarmingly convincing."
"For six months," says The Neiv York Herald Tribune,
"the two authors of this perturbing little volume made a
nationwide investigation of the higher nature, if any, of the
American repairman. Buying a used car of distinguished
make, they engaged the assistance of a lady who looked
more helpless than she was, and traveled 19,000 miles, with
1,700 calls on repair shops."
"And no one," adds the Boston Post, "could ever pass
this book with indifference Whatever your experience with
repairmen may have been, you'll find its counterpart here.
You will point it out with great satisfaction, and you'll say:
'There! That's exactly what happened to me once.' And
you're lucky if it has happened only once. The Post can't
think of any subject for research that touches more people.
Buy this book, and you will get your money back, over and
over, in amounts saved through your wisdom."
"There are some amusing stories in it," says the Baltimore
Sun, and the Washington Post thinks that the funniest were
"the authors' experiences with the Rube Goldberg testing
machines used by some shops to impress customers."
"The articles in The Reader's Digest were interesting,"
remarks the Springfield Republican, "but they left room
for doubt. The book, however, with details of the almost
laboratory caution used by the authors in making their tests,
is alarmingly convincing."
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202 <strong>REPAIRMEN</strong> WILL GET <strong>YOU</strong><br />
two were obviously incapable. Their own work<br />
convicts two out of these three.<br />
Insofar as there are able mechanics in this<br />
field, they appear<br />
to be most numerous in the<br />
local factory branches or accredited agents of<br />
the big manufacturers. In typewriter repairing<br />
the difference between the small independent and<br />
the factory agent runs, on our evidence, in favor<br />
of the factory agent. The independents averaged<br />
70 per cent incapable or dishonest, the factory<br />
representatives 37 per cent. The accredited<br />
agents markedly tended to repair the machine<br />
and charge nothing or very little and to do good<br />
work. A few were gyps ;<br />
one in Pittsfield, Massachusetts,<br />
refused to give a receipt<br />
on the letterhead<br />
of the company he represented, saying he<br />
was not allowed to use the letterhead u for that<br />
purpose." But another, honest, in Spokane, informed<br />
us that his company wanted no profit on<br />
the service department and gave bonuses if it<br />
broke even.<br />
In typewriter repairing honesty seems to pay;<br />
the honest shops prosper and are large and wellequipped.<br />
What constructive suggestion arises out of this
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