REPAIRMEN MAY GYP YOU-1951
"For six months," says The Neiv York Herald Tribune, "the two authors of this perturbing little volume made a nationwide investigation of the higher nature, if any, of the American repairman. Buying a used car of distinguished make, they engaged the assistance of a lady who looked more helpless than she was, and traveled 19,000 miles, with 1,700 calls on repair shops." "And no one," adds the Boston Post, "could ever pass this book with indifference Whatever your experience with repairmen may have been, you'll find its counterpart here. You will point it out with great satisfaction, and you'll say: 'There! That's exactly what happened to me once.' And you're lucky if it has happened only once. The Post can't think of any subject for research that touches more people. Buy this book, and you will get your money back, over and over, in amounts saved through your wisdom." "There are some amusing stories in it," says the Baltimore Sun, and the Washington Post thinks that the funniest were "the authors' experiences with the Rube Goldberg testing machines used by some shops to impress customers." "The articles in The Reader's Digest were interesting," remarks the Springfield Republican, "but they left room for doubt. The book, however, with details of the almost laboratory caution used by the authors in making their tests, is alarmingly convincing."
"For six months," says The Neiv York Herald Tribune,
"the two authors of this perturbing little volume made a
nationwide investigation of the higher nature, if any, of the
American repairman. Buying a used car of distinguished
make, they engaged the assistance of a lady who looked
more helpless than she was, and traveled 19,000 miles, with
1,700 calls on repair shops."
"And no one," adds the Boston Post, "could ever pass
this book with indifference Whatever your experience with
repairmen may have been, you'll find its counterpart here.
You will point it out with great satisfaction, and you'll say:
'There! That's exactly what happened to me once.' And
you're lucky if it has happened only once. The Post can't
think of any subject for research that touches more people.
Buy this book, and you will get your money back, over and
over, in amounts saved through your wisdom."
"There are some amusing stories in it," says the Baltimore
Sun, and the Washington Post thinks that the funniest were
"the authors' experiences with the Rube Goldberg testing
machines used by some shops to impress customers."
"The articles in The Reader's Digest were interesting,"
remarks the Springfield Republican, "but they left room
for doubt. The book, however, with details of the almost
laboratory caution used by the authors in making their tests,
is alarmingly convincing."
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VACUUM CLEANERS AND ELECTRIC IRONS 209<br />
ington, North Carolina.) "Lady, we've tested<br />
this iron. It's still<br />
very hot. It doesn't seem to<br />
have a thing wrong with it. See if your socket is<br />
all right in your home.<br />
The factor of time comes into these two surveys.<br />
The vacuum cleaner is<br />
a big thing to carry<br />
around, and it took the investigators two or three<br />
times as long to park, leave the "prop," call back,<br />
etc., as it did to make the more important car<br />
checks. Similarly,<br />
it was difficult to get immediate<br />
service on both the cleaner and the electric<br />
iron. The time factor played some part in reducing<br />
the scope of these surveys. The fact that these<br />
were simpler mechanisms than cars, radios, or<br />
watches<br />
harder to gyp you on, for that reason<br />
undoubtedly played a part. But the lack of sweep<br />
and conclusiveness notwithstanding, these surveys<br />
seemed to give an indication, at least,<br />
that<br />
the closer the repairman and the manufacturer<br />
are bound together, the more honest and capable<br />
will the service be in that industry.
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