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REPAIRMEN MAY GYP YOU-1951

"For six months," says The Neiv York Herald Tribune, "the two authors of this perturbing little volume made a nationwide investigation of the higher nature, if any, of the American repairman. Buying a used car of distinguished make, they engaged the assistance of a lady who looked more helpless than she was, and traveled 19,000 miles, with 1,700 calls on repair shops." "And no one," adds the Boston Post, "could ever pass this book with indifference Whatever your experience with repairmen may have been, you'll find its counterpart here. You will point it out with great satisfaction, and you'll say: 'There! That's exactly what happened to me once.' And you're lucky if it has happened only once. The Post can't think of any subject for research that touches more people. Buy this book, and you will get your money back, over and over, in amounts saved through your wisdom." "There are some amusing stories in it," says the Baltimore Sun, and the Washington Post thinks that the funniest were "the authors' experiences with the Rube Goldberg testing machines used by some shops to impress customers." "The articles in The Reader's Digest were interesting," remarks the Springfield Republican, "but they left room for doubt. The book, however, with details of the almost laboratory caution used by the authors in making their tests, is alarmingly convincing."

"For six months," says The Neiv York Herald Tribune,
"the two authors of this perturbing little volume made a
nationwide investigation of the higher nature, if any, of the
American repairman. Buying a used car of distinguished
make, they engaged the assistance of a lady who looked
more helpless than she was, and traveled 19,000 miles, with
1,700 calls on repair shops."
"And no one," adds the Boston Post, "could ever pass
this book with indifference Whatever your experience with
repairmen may have been, you'll find its counterpart here.
You will point it out with great satisfaction, and you'll say:
'There! That's exactly what happened to me once.' And
you're lucky if it has happened only once. The Post can't
think of any subject for research that touches more people.
Buy this book, and you will get your money back, over and
over, in amounts saved through your wisdom."
"There are some amusing stories in it," says the Baltimore
Sun, and the Washington Post thinks that the funniest were
"the authors' experiences with the Rube Goldberg testing
machines used by some shops to impress customers."
"The articles in The Reader's Digest were interesting,"
remarks the Springfield Republican, "but they left room
for doubt. The book, however, with details of the almost
laboratory caution used by the authors in making their tests,
is alarmingly convincing."

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AFTERMATHS 259<br />

they were entitled, they lied to the customer. . . .<br />

Just as there is no excuse for "gyppery," so there is<br />

no excuse for pussyfooting on the matter of fair<br />

repair prices.<br />

. . .<br />

Actually, the Reader's Digest<br />

is to be congratulated<br />

upon its investigation. No honest watchmaker<br />

has the slightest reason to be upset about it.<br />

Watches still need service. People aren't going to<br />

quit patronizing watchmakers because of this or any<br />

other article. They're simply going to be more particular<br />

where they go.<br />

Any way you look at it, this is a real break for<br />

the square shooter who does good work at fair<br />

prices and who knows how to merchandise his facilities<br />

to the public in a way that gains their confidence.<br />

Copyright, 1941, Hamilton Watch Co.<br />

From the Jewelers' Circular-Keystone, September<br />

1941.<br />

... If the editors expected us to rush to the<br />

defense of the entire watch-repairing craft with a<br />

claim that practically every watchmaker is a highgrade<br />

reputable craftsman whose integrity and ability<br />

are above reproach, in the way that radio and<br />

automotive papers took up the cudgels when the<br />

Reader's Digest published similar reports covering

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