REPAIRMEN MAY GYP YOU-1951
"For six months," says The Neiv York Herald Tribune, "the two authors of this perturbing little volume made a nationwide investigation of the higher nature, if any, of the American repairman. Buying a used car of distinguished make, they engaged the assistance of a lady who looked more helpless than she was, and traveled 19,000 miles, with 1,700 calls on repair shops." "And no one," adds the Boston Post, "could ever pass this book with indifference Whatever your experience with repairmen may have been, you'll find its counterpart here. You will point it out with great satisfaction, and you'll say: 'There! That's exactly what happened to me once.' And you're lucky if it has happened only once. The Post can't think of any subject for research that touches more people. Buy this book, and you will get your money back, over and over, in amounts saved through your wisdom." "There are some amusing stories in it," says the Baltimore Sun, and the Washington Post thinks that the funniest were "the authors' experiences with the Rube Goldberg testing machines used by some shops to impress customers." "The articles in The Reader's Digest were interesting," remarks the Springfield Republican, "but they left room for doubt. The book, however, with details of the almost laboratory caution used by the authors in making their tests, is alarmingly convincing."
"For six months," says The Neiv York Herald Tribune,
"the two authors of this perturbing little volume made a
nationwide investigation of the higher nature, if any, of the
American repairman. Buying a used car of distinguished
make, they engaged the assistance of a lady who looked
more helpless than she was, and traveled 19,000 miles, with
1,700 calls on repair shops."
"And no one," adds the Boston Post, "could ever pass
this book with indifference Whatever your experience with
repairmen may have been, you'll find its counterpart here.
You will point it out with great satisfaction, and you'll say:
'There! That's exactly what happened to me once.' And
you're lucky if it has happened only once. The Post can't
think of any subject for research that touches more people.
Buy this book, and you will get your money back, over and
over, in amounts saved through your wisdom."
"There are some amusing stories in it," says the Baltimore
Sun, and the Washington Post thinks that the funniest were
"the authors' experiences with the Rube Goldberg testing
machines used by some shops to impress customers."
"The articles in The Reader's Digest were interesting,"
remarks the Springfield Republican, "but they left room
for doubt. The book, however, with details of the almost
laboratory caution used by the authors in making their tests,
is alarmingly convincing."
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RADIOS 133<br />
a conclusive check-up on the repairman's juggling<br />
of our high-grade standard tubes we found<br />
it essential to have marked -tubes. The following<br />
excerpts from Patric's survey notes .give some<br />
indication of the care with which we set the stage<br />
for the investigation<br />
:<br />
Supplementary report. Mr. Wallace made the<br />
suggestion that these radio tubes of ours be<br />
marked in some secret way. Each tube carries<br />
the familiar legend: "Made in the U.S.A." So<br />
on all our tubes I scratched off the periods from<br />
the U.S.A., making it U S A. I figured nobody<br />
but a printer, proofreader, or such would notice<br />
that.<br />
This unpunctuated "U S A" uncovered a<br />
variety of subterfuges employed by mechanics<br />
who charged for new tubes when they had not<br />
changed any; who took out the set's costly tubes<br />
and installed inferior ones; or deliberately<br />
burned out the tubes in fictitious "tests." Our own<br />
tubes, which were Zenith tubes, come in stout<br />
boxes sealed by the manufacturers, making substitution<br />
impossible<br />
if the customer sees the seal<br />
broken and the box opened. Makers are well<br />
aware of servicemen's dishonesty; that is why<br />
they seal their tube cartons.
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