REPAIRMEN MAY GYP YOU-1951
"For six months," says The Neiv York Herald Tribune, "the two authors of this perturbing little volume made a nationwide investigation of the higher nature, if any, of the American repairman. Buying a used car of distinguished make, they engaged the assistance of a lady who looked more helpless than she was, and traveled 19,000 miles, with 1,700 calls on repair shops." "And no one," adds the Boston Post, "could ever pass this book with indifference Whatever your experience with repairmen may have been, you'll find its counterpart here. You will point it out with great satisfaction, and you'll say: 'There! That's exactly what happened to me once.' And you're lucky if it has happened only once. The Post can't think of any subject for research that touches more people. Buy this book, and you will get your money back, over and over, in amounts saved through your wisdom." "There are some amusing stories in it," says the Baltimore Sun, and the Washington Post thinks that the funniest were "the authors' experiences with the Rube Goldberg testing machines used by some shops to impress customers." "The articles in The Reader's Digest were interesting," remarks the Springfield Republican, "but they left room for doubt. The book, however, with details of the almost laboratory caution used by the authors in making their tests, is alarmingly convincing."
"For six months," says The Neiv York Herald Tribune,
"the two authors of this perturbing little volume made a
nationwide investigation of the higher nature, if any, of the
American repairman. Buying a used car of distinguished
make, they engaged the assistance of a lady who looked
more helpless than she was, and traveled 19,000 miles, with
1,700 calls on repair shops."
"And no one," adds the Boston Post, "could ever pass
this book with indifference Whatever your experience with
repairmen may have been, you'll find its counterpart here.
You will point it out with great satisfaction, and you'll say:
'There! That's exactly what happened to me once.' And
you're lucky if it has happened only once. The Post can't
think of any subject for research that touches more people.
Buy this book, and you will get your money back, over and
over, in amounts saved through your wisdom."
"There are some amusing stories in it," says the Baltimore
Sun, and the Washington Post thinks that the funniest were
"the authors' experiences with the Rube Goldberg testing
machines used by some shops to impress customers."
"The articles in The Reader's Digest were interesting,"
remarks the Springfield Republican, "but they left room
for doubt. The book, however, with details of the almost
laboratory caution used by the authors in making their tests,
is alarmingly convincing."
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234 <strong>REPAIRMEN</strong> WILL GET <strong>YOU</strong><br />
wittingly or unwittingly to condemn the work of<br />
another garageman who may be your best<br />
friend<br />
and the best mechanic alive. If you do this, he runs<br />
over two dogs and a cat getting the knock back to<br />
the aforementioned best friend and mechanic. If you<br />
say that the job needed a special gauge, jig,<br />
or tool,<br />
the story<br />
is translated to wit: "You haven't the<br />
equipment either mentally or physically to repair a<br />
roller skate, and your friend down the line says so<br />
and you're a crook to boot." It takes us six months<br />
to get our best friend back to the point where he<br />
will buy a gasket from us if he can't get one somewhere<br />
else.<br />
Altogether it is a matter of dog eat dog with the<br />
customer taking the first bite and getting the bigger<br />
bites. I can prove that by statistics. More garagemen<br />
starve to death than customers.<br />
Our investigation of repairmen was naturally<br />
based upon the premise that all men are honest;<br />
that was why the results of the survey make such<br />
startling news, both for us and for the public.<br />
But many<br />
letter-writers take us to<br />
task for the<br />
emphasis we put on the dishonesty which the investigations<br />
uncovered. Says one correspondent:<br />
"Considering all the facts, I don't think your
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