NIGERIA Invest in 2012-13 - Newsdesk Media

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Aero leads the aviation market in innovative
products and services, making flying easier
Aerocontractors has been leading the
aviation market with product innovation
and excellent services since it commenced
scheduled flight services.
Product and service innovation is one of
Aero’s core values. Several online products –
such as aero ticket vouchers, excess baggage
vouchers, online check-in, book-on-hold
payment channels (ATM machines, banks,
and mobile phones), mobile booking and
payments via Aero-webmobile – are some of
the initiatives that underscore Aero’s
commitment to service delivery.
The ticket voucher is an innovative product
that enables customers to book and pay online
for flights. The voucher is a 16-digit code
generated alongside a four-digit PIN number.
With the code, Aero’s customers can pay for
their bookings online. Customers can buy
the aero ticket vouchers online from Aero’s
website and pay with any of the existing
electronic payment cards currently accepted.
Vouchers are also available for sale at all of
Aero’s sales desks on cash payment.
Another online offer is the Excess baggage
voucher. This is an electronic voucher
generated online via Aero’s website
www.flyaero.com, enabling passengers to make
a prepayment for their excess baggage. It is
a highly rewarding way to purchase and pay
for excess baggage weight (kg), as this medium
offers a 65 per cent discount on airport
baggage charges. Excess baggage vouchers can
only be purchased by passengers with
a confirmed booking.
Aero’s Online check-in makes life easy for
passengers on the day of travel as they will no
longer have to queue for boarding passes at the
airport. This is available to Aero passengers
with confirmed flight bookings. They will be
able to select their preferred seats, check in and
print their boarding pass themselves days ahead
of their scheduled travel date.
Online Advertising is another product
from the leading regional carrier where advert
spaces are available for other businesses to
advertise their products on Aero’s website. The
website is among the busiest in Nigeria with an
average of 50,000 visitors daily.
Book-on-Hold is a facility that enables
bookings made online to be held for a period
of 24-72 hours. Payments are made at any
approved bank branch nationwide using
cash and ATM channels.
With Aero’s Book-on-hold on ATM
machines, flight bookings are made and put on
hold through www.flyaero.com or Aero’s call
centre. The booking reference code generated
usually has a six-character reference code and
a 12-digit number. Payment for these bookings
can be made in a few easy steps on ATM
machines. This is another first in West Africa.
Aero-webmobile is a mobile application
for making bookings on smartphones. Within
Nigeria, flight searches, bookings and payments
can be made by sending an SMS to a short code
(32122). These innovations help customers save
time and take control of their travel plans.
Aero has progressively made travel a lot
easier and accessible for Nigerians, especially
in the wake of the CashLite policy of the
Central Bank of Nigeria (CBN).
The new products and services have been
well received by customers; this is because all
that is required for booking, seat reservation,
check-in and boarding has been available
on the website and mobile phone. This has
effectively cut the need for human intervention
from ticket purchase to boarding. It doesn’t get
any easier or quicker.
Aero call centre: corporate@acn.aero
+234 (0) 1-6284140
Aero phone number: +234 (0) 1-7901349
www.flyaero.com
Aero is leading the way with an impressive
range of product and service innovations