Français/English - Arab Banking Corporation, ALGERIA

Review of Operations
In 2012, ABC Algeria increased its market coverage by opening
5 new branches to have a network of 23 branches.
In 2012, ABC Algeria increased its market coverage by opening
5 new branches to have a network of 23 branches. This,
combined with the launch of new retail products, namely, Land
Purchase, Mortgage-free Arrangement and Construction/extension,
reflects the faith that ABC has in the retail market in Algeria and
the investment it is making to help this segment grow.
All performance indicators of ABC Algeria increased in 2012. Thus,
the interest margin reached DZD1,501 million, i.e. up by 21%,
whereas net receipts from banking, which are around DZD3,191
million, increased by 31% and enabled the bank to make net
profits of DZD1,336 million, up by 44% compared to 2011.
The total balance sheet of ABC Algeria reached DZD47,313 million
(DZD40,015 million in 2011), whereas the loans portfolio increased
to DZD20,047 million (DZD16,319 million in 2011), and deposits
increased to DZD24,816 million (DZD21,495 million in 2011).
This significant increase in revenue and the expansion of
the bank’s activities was naturally accompanied by major
developments in the bank’s support functions. As regards IT and
transactions, 2012 saw the implementation, with the support of
the IT Group, of the Trade Innovation solution in order to support
the growth in the Bank’s business.
Furthermore, with the will to improve internal communication
and transparency and to promote a group culture within the bank
and all its sites across the national territory, ABC Algeria launched
an internal newsletter and thus increased its communication
channels with its personnel.
In addition, in an effort to improve the working conditions of its
employees who, in 2012, saw their number increase by 11%,
and to respond to future recruitment needs and the planned
growth of the bank’s business, ABC Algeria consolidated two
of its old central department sites into one location near the
bank’s headquarters. Once again, this reflects the intention of
ABC Algeria to make all the necessary investments which would
contribute to the success of its business in Algeria.
Finally, it is fitting to report the putting in place of a Network
structure whose main functions are to provide assistance,
supervision and support for the ABC Algeria branches. Thus,
the Retail and Corporate departments will be 100% focused on
business aspects.
l The project to centralise the central structures of the bank in the
same site. Indeed, a lease agreement for a building, next door to
the historic headquarters, was signed for a 5-year term awaiting
the construction of our own head office.
l Our bank structure was increased with the opening of 5 new
branches in Annaba, Bejaia, Bouira, Sidi Belabès and Chlef,
totalling a network of 23 branches operational across the country.
l For the fourth consecutive year, our bank was awarded “Best
Bank in Algeria” by Global Finance. This award encourages us
to maintain our performance and keep a strong dynamic of
development as regards the bank’s different business areas by
applying a clear and pertinent strategy, combining growth and
performance.
l Mindful of creating a spirit of positive synergies between the
different entities, whether they are operational, commercial or
support, ABC Algeria launched its own monthly newsletter “ABC
News” in July 2012, dedicated to information and current news
on our bank.
l The “Trade Innovation” project, which is part of the
standardisation and centralisation of ABC banking systems,
became functional for the Import Letters of Credit part.
l A new HR performance appraisal system was put in place.
l Two new property sub-products were launched to complete the
Soukna range: Mortgage-free Loan Arrangement, Land Purchase
and Construction/Extension Loan.
l Numerous training courses for managers were initiated
and supported by the group, including “The Transformational
Leadership Conference, TLC1@ABC - Leading Self”, organised
in Tunis and bringing together most of the Management of
ABC Algeria, ABC Tunisia and ABC Egypt, in the presence of the
Group’s Human Resources team, concerning Management and
Communication.
THE BANK’S MAJOR EVENTS IN 2012
In 2012, a real dynamic of transformation was initiated, aimed at
improving operational efficiency and satisfying our customers.
Major projects were implemented in view of having optimum
control of risks, which include:
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