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HR Framework
Finance
Customers
Internal Processes
Employees
Innovation
Social Responsible
Business
OUTCOMES
What do we want to achieve?
Revenu growth/mix, costs, protability,
cash ow, return on investments
Market share, customer satisfaction,
customer acquisition, customer
retention, customer protability
Quality, response time, (after sales)
service, order cost, production,
accidents, production time, production
downtime
Employee productivity (sales per
employee, added value per employee,
wages development), employee
satisfaction, employee retention, sick
absenteism, employee performance,
educational hours, educational costs
New product introductions,
revenu/protability new products,
knowlegde management, technological
and process innovations
Pollution (f.e. water and air), emissions,
energy consumption, social support
activities, outow from job to job, inow
disabled workforce
Capacity
Capability
Commitment
Controlling
KQ = Key Question(s) KA = Key Activities KPI = Key Performance Indicators (not limitative)
DRIVERS (4C's)
Which key activities do we execute?
KQ
KA
KPI
KQ
KA
KPI
KQ
KA
KPI
KQ
KA
KPI
Do we have sucient as well as the
right people, now and in future?
Recruitment & Workforce planning
Cost per hire, time to ll/time to start,
performance new hires, open jobs,
hiring index
Do the sta, teams and (therefore)
the entire organization have the
required knowledge, experience,
information, skills and behaviors?
Leadership & Development
Individual performance, team
performance, successor ratio,
potential ratio
Are the sta involved and motivated
to utilize and maximize their
(potential) qualities?
Culture & Rewarding
Employee satisfaction, employer
recommendation (by employees),
absenteism, turnover, great place to
work
Which investments and costs should
be made to contribute to the
outcomes (ROI on human capital)?
HR Budget & Man. Information
Labor costs, wages curve, hiring
costs, educational costs, recruitment
costs, costs HR sta and production
HR Marketing
HR Structure
HR Processes
HR Systems
HR People
ENABLERS
What does HR need?
Who are my customers ('what is the
customers' voice')? Which products do
we deliver? Where, when, how, at what
price and with which promotional/
communication tools do we deliver
(4 marketing P's)
How do we design the HR-department
eectively and eciently?
How do we eciently t and align the
business activities to get the necessary
qualities and rapidity?
Which systems and technologies do we
need to support the processes to have
acces to the required management
information and to capture and share
knowlegde?
How many hr capacity do we need and
which hr capabilities (knowlegde, skills,
experience) do we need to achieve the
outcomes of the HR-plan?