Service Level Agreement (SLA) - Jara.no

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Bilag3.7 Global IP Transit Service Level Agreement (SLA) Utgave 01.12.2007 Side 108 av 165
Bilag 3.7 – Global IP Transit Service Level Agreement (SLA) til Avtale om Jara Bredbåndsaksess INNHOLDSFORTEGNELSE 1. INNLEDNING 110 2. OMFANG OG VARIGHET 110 3. SLA PARAMETER – BESTILLING OG LEVERANSE 111 3.1 Gjeldende SLA parametere 111 3.2 Forutsetninger (gjensidige) 112 3.3 Rutiner (grensesnitt) 113 3.4 Rapportering 114 3.5 Avvikshåndtering 114 3.6 Eskalering 114 3.7 Kompensasjon 114 4. SLA PARAMETER – DRIFT 116 4.1 Gjeldende SLA parametere 116 4.2 Forutsetninger (gjensidige) 118 4.3 Rutiner (grensesnitt) 119 4.4 Servicenivå 120 4.5 Rapportering 121 4.6 Avvikshåndtering 121 4.7 Kompensasjon 121 Utgave 01.12.2007 Side 109 av 165
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Bilag 3 - Service Level Agreement (
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Bilag 3.1 Jara ADSL Service Level A
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Bilag 3.1 - Jara ADSL Service Level
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Bilag 3.2 Jara SHDSL Service Level
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Bilag 3.2 - Jara SHDSL Service Leve
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Page 61 and 62: Bilag 3.3 Jara BAP direkte aksess S
Page 63 and 64: Bilag 3.3 - Jara BAP Direkte Aksess
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Page 79 and 80: Bilag 3.5 - IP Connect DSL Service
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Page 111 and 112: Bilag 3.7 - Global IP Transit Servi
Page 125 and 126: Bilag 3.8 - Jara E-line Service Lev
Page 139 and 140: Bilag 3.9 Jara VDSL Service Level A
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Bilag 3.9 - Jara VDSL Service Level
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Service Level Agreement (SLA) - Jara.no

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