Service Level Agreement (SLA) - Jara.no

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Bilag 3.8 Jara E-line Service Level Agreement (SLA) Utgave 01.12.2007 Side 124 av 165
Bilag 3.8 – Jara E-line Service Level Agreement (SLA) til Avtale om Jara Bredbåndsaksess INNHOLDSFORTEGNELSE 1. INNLEDNING 126 1.1 Beskrivelse 126 1.2 Definisjoner 126 2. OMFANG OG VARIGHET 126 3. SLA PARAMETER – BESTILLING OG LEVERANSE 127 3.1 Gjeldende SLA parametere 127 3.2 Forutsetninger 128 3.3 Rutiner 128 3.4 Rapportering 129 3.5 Avvikshåndtering 129 3.6 Eskalering 130 3.7 Kompensasjon 130 4. SLA PARAMETER – DRIFT 132 4.1 Gjeldende SLA parametere 132 4.2 Forutsetninger 133 4.3 Rutiner 134 4.4 Rapportering 137 4.5 Avvikshåndtering 137 4.6 Eskalering 137 4.7 Kompensasjon 138 Utgave 1.12.2007 Side 125 av 165
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Bilag 3 - Service Level Agreement (
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Bilag 3.1 Jara ADSL Service Level A
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Bilag 3.1 - Jara ADSL Service Level
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Bilag 3.2 Jara SHDSL Service Level
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Bilag 3.2 - Jara SHDSL Service Leve
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Bilag 3.3 Jara BAP direkte aksess S
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Bilag 3.3 - Jara BAP Direkte Aksess
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Page 109 and 110: Bilag 3.7 - Global IP Transit Servi
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Page 139 and 140: Bilag 3.9 Jara VDSL Service Level A
Page 141 and 142: Bilag 3.9 - Jara VDSL Service Level
Page 165: Bilag 3.9 - Jara VDSL Service Level
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Service Level Agreement (SLA) - Jara.no

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