Dragon NaturallySpeaking 12 Administrator Guide - Nuance

The Dragon Support Packager
Chapter 1: Introduction to Dragon 12
Dragon 12 provides a new tool to improve customer support interaction should you experience a
problem.
The Dragon Support Packager (dragon_support_packager.exe) collects and important files and
data and places them into an encrypted package. This encrypted package can then be sent to
Nuance Technical support to help resolve any issues you might be experiencing.
Starting the Dragon Support Packager
You can run the Dragon Support Packager without starting Dragon, and even if there are no User
Profiles. If there are no User Profiles or if there is only one profile, the packager automatically
presses Proceed.
1. On the Start Menu, select Dragon NaturallySpeaking 12.0 > Dragon NaturallySpeaking
Tools > Gather files for support.
2. In the Choose the User Profile to investigate dialog box, select a User Profile.
3. Click Proceed.
4. In the Save As dialog, Choose a place to save the Dragon archive file.
5. Click Save.
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