Dragon NaturallySpeaking 12 Administrator Guide - Nuance

Dragon 12 Administrator Guide
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Troubleshooting silent install errors
If an error occurs during a silent install of Dragon, the installer does not display any error information.
You will not see any error messages.
You can find information about the error in the dgnsetup.log file in the Temp directory. Use the
information to resolve the problem yourself or supply the log file to Nuance Technical Support
for additional investigation. Whenever a new install or upgrade is performed, information is
appended to the dgnsetup.log file.
You can also review the msi*.log file for information about installation errors. Whenever a new
install or upgrade is performed, a new msi*.log file is created in the Temp directory.
Search for silent install error information in log files
1. On Windows Vista and Windows 7, navigate to C:\Users\\AppData\Local\Temp.
On Windows XP, navigate to C:\Documents and Settings\\\Local Settings\Temp.
2. Use a text editor like Notepad to open dgnsetup.log.
3. Search for the following words: "Error", "Severe", and "Warning".
4. Scroll through to the bottom of the log file to view information about the installation error.
5. In the Temp directory, find the msi*.log file with a 'last modified' date and time stamp that is
similar to the 'last modified' date and time stamp of the dgnsetup.log file.
6. Use a text editor like Notepad to open the msi*.log file.
7. Scroll through to the bottom of the log file to view information about the installation error.