October 2006 Volume 9 Number 4

Appendix C
A Sample of Exam Questions used in Trials 1 & 2
End user resistance can be minimized through:
A) Proper end user education and training.
B) Improved communications with IS professionals.
C) End user involvement in the development and implementation of new systems.
D) All of the above.
Management involvement in information systems can take the form of:
A) Top management participation in an executive information technology committee.
B) Management participation in steering committees for systems development projects.
C) End user management participation in the systems development process and the management of
information systems.
D) All of the above.
Your text defines change management as managing the process of implementing major changes in information
technology, business processes, organizational structures, and job assignments to reduce the risks and costs of
change, and optimize its benefits. A number of factors (dimensions) of change management are illustrated and
discussed. Of these factors, which one is the major focus of organizational change management?
A) Process
B) People
C) Technology.
D) Knowledge management.
Your text states that the E-business planning process ahs three major components - strategy development,
resource management, and technology architecture. Strategy Development involves:
A) Developing E-business and E-commerce strategies that support a company's E-business vision that
focuses on customer and business value.
B) Developing strategic plans for managing or outsourcing a company's IT resources.
C) Developing strategic IT choices that reflect information technology architecture designed to support a
company's E-business and E-commerce initiatives.
D) None of the above applies to defining strategy development.
Prototyping involves:
A) The execution of the standard systems development cycle using CASE tools.
B) A rapid generation of systems by information systems professionals without the need for end user input.
C) The use of a fail-safe development process designed to ensure that an information system meets all user
requirements without revision.
D) An iterative and interactive development process with extensive end user involvement.
Organizations are increasingly using encryption of data and firewall computers as methods to protect computer
network resources. Firewalls are described as:
A) The transmission of data through telecommunications lines in "scrambled" form.
B) A "gatekeeper" system that protects a company's intranets and other computer networks from intrusion
by providing a filter and safe transfer point for access to and from the Internet and other networks.
C) The act of ensuring the accuracy, integrity, and safety of all E-business processes and resources.
D) None of the above apply.
A DBMS query language is designed to:
A) Support information systems professionals in the development of complex application software.
B) Support end users that wish to interrogate the database using English-like or natural language
commands.
C) Provide efficient processing of the database in the batch mode.
D) Specify the content, relationships, and structure of a database.
In the data planning and modeling process described in your text:
A) Database development starts with a bottom-up data planning process.
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